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drtonyb
Legend
May 16, 2019

P: Splash Screen displays multiple times with (not responding)

  • May 16, 2019
  • 17 replies
  • 748 views

I have noticed the Splash Screen being displayed two or three times during startup of Lr Classic 8.3 along with (not responding). My OS is Windows 10.

The problem seems to be easier to replicate when launching Lr in the Library showing the grid view.

In Preferences, the "Show splash screen during startup" option needs to be enabled.

Here are my steps to reproduce the problem:

Launch Lr Classic 8.3 and when the splash screen goes off, click on the interface - I've been clicking on a blank area of the menu bar.

The splash screen briefly shows again and Lr shows (not responding) while the splash screen is visible.

After a few more seconds, the splash screen is displayed for the third time and Lr shows (not responding) again.

Waiting for a further short while, the splash screen goes off again and Lr resumes initialising itself.

    This topic has been closed for replies.

    17 replies

    F
    FeedbackCommunityMember
    Inspiring
    November 9, 2020

    I had been having a similar problem for several months and was hoping it would be corrected in version 10.0. In fact, before the October release I had re-installed Windows 10 (on a new NVMe SSD), hoping it might have been an issue with my 2 year old Windows 10 installation. Sometimes I would see the splash screen appear more than once, and other times it would appear once and then the program would open (in Library module) and then would hang before the higher resolution thumbnails would load.

    When I installed Adobe apps again after updating Win 10 and then updated LrC to the October release, it worked as expected the first time it launched, but then I had the same problem on subsequent launches. Here is what I have found.

    1) I don't have the problem if I close LrC while in the Develop module. I can then open LrC again and then switch to the Library module.

    2) If I close LrC while in the Library module and then reopen, the grid of images comes up, but LrC never loads the higher resolution thumbnails. The blurry thumbnails remain, and the application hangs when I click on it.

    3) I found a report online where someone said LrC would hang when opening in the grid view of the Library module. So I changed to the loupe view of a single image before closing. When I restarted LrC it seemed to open fine in loupe view of the same image; however, as soon as I switched to loupe view, it hung again.

    4) I have found that when LrC hangs, I can usually get it to finally load the higher resolution thumbnails and operate properly if I click on the Exit button (red X in the upper right of the window) and then select "Wait for the application to respond" in the dialog box that opens. After several seconds, LrC will load the higher resolution thumbnails and operate properly. Or if I don't select anything in the dialog box, it takes a little longer to open.

    Rick Spaulding -
    Rick Spaulding -
    Legend
    October 21, 2020

    Thanks, Anthony! I'm glad it's working for you. 

    D
    drtonybAuthor
    Legend
    October 21, 2020

    Rick, I can confirm that this problem has been fixed in LrC 10.0.

    Rick Spaulding -
    Rick Spaulding -
    Legend
    October 20, 2020

    Greetings,

     

    Updates for the Adobe Photography Products were released on 10.20.2020 that include fixes for these issues. Please install the most recent update and confirm that your issue is now fixed. Please let us know if you encounter any issues.

     

    Thank you for your patience.

    PhotographyMD
    PhotographyMD
    Known Participant
    October 4, 2019
    The plugins I have installed are OnOne and LRTimelapse. Several of the default LR plugins have been removed because I don't have any use for them. I have not tried disabling these two yet. This same issue pops up with NO clicking anywhere every time during startup.
    D
    drtonybAuthor
    Legend
    October 1, 2019
    Thanks Dennis, I only have the standard Lr plugins: AdobeStock, Facebook, Flickr and Nikon Tether Plugin. I turned them all off just to check. The problem still persisted. Here is a screen shot after clicking a number of times once the first display of the splash screen had gone off. As you can see, Lr has gone off into lalaland, but it does eventually come back.

    Tony

    A
    Anaconda
    Participating Frequently
    October 1, 2019
    Tony, there may be another plugin that is causing Lightroom to be slow to start up.  To find the culprit in my case, I disabled all the plugins and then enabled them one at a time until the "unresponsive" problem occurred.  That is how I discovered that it was "LogiOption" - but yours maybe caused by a different plugin?

    Dennis
    D
    drtonybAuthor
    Legend
    October 1, 2019
    I have no LogiOption plugin in my Lr Classic and still get a re-display of the splash screen with Lr going comatose with "unresponsive" if I click anywhere in the Lr window while it is taking an extraordinarily long time to initialise itself compared to pre Lr 8.3.

    Tony
    A
    Anaconda
    Participating Frequently
    September 23, 2019
    Finally, I have tracked down why my installation of Lightroom was "unresponsive" for several minutes after I launched it - it was caused by a plugin called "LogiOptions".  Once I disabled that plugin, all was good again.

    I have a Logitec MX Master 25 mouse and it includes some software called "Logitec Options", so I assume that installed the "LogiOptions" plugin into Lightroom.  I have no idea what the "LogiOptions" plugin is supposed to do in Lightroom so I am happy to disable it.

    Dennis
    D
    drtonybAuthor
    Legend
    September 15, 2019
    Lr will become unresponsive in any module during startup.

    It doesn't matter if the display splash screen is selected or not in preferences. If it is selected, it is just another indication of a problem.

    Launch Lr and when the splash screen goes off after its first display, click anywhere in the Lr window, the splash screen will be displayed again and Lr becomes unresponsive irrespective of the module you start in.

    What is annoying is how long Lr takes to be ready, a problem introduced in Lr 8.3 by Adobe developers and even more annoying is that it’s not fixed.

    If I ignored problems reported by my customers due to bugs I introduced into my code, I would soon have no customers.

    Tony

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