Inspiring

P: Synchronize Folder hangs

Forum|Forum|7 years ago
March 8, 2019
26 replies
2322 views

Lightroom Classic CC, latest version, freezes when I use "Synchronize folder" and have the "show import dialog before continuing" option selected. (Not only does it freeze but it ends up using a ton of CPU, more than 200% per Activity Monitor, and the fans start going like crazy.)

Lightroom synchronizes the folder just fine when I DON'T have that option selected, but I need to be able to use that option. The problem occurs whether or not the "scan for metadata updates" option is selected.

I'm on a Macbook Pro, latest version of Mojave. In Lightroom, the issue occurs for me in the latest version of Lightroom Classic CC. Per a different forum post in which someone solved their problem by downgrading to v 7.5, I tried that but the problem remains.

I did NOT have the problem in Lightroom 6 (from 2015), which was what I was using until just recently when I got a new computer and needed to upgrade my OS. I'm still trying to get back up and running with Lightroom on the rebuilt system, and this problem is keeping me from moving forward.

I've tried resetting preferences to no avail.

This is a folder with a lot of images (more than 15,000). Do I just need to give it all day to run for the first time or something? There are only 26 images in the folder that have changed.

Show previous replies

S

Samoreen

Inspiring

It seems that the problem doesn't show up when I discard the previews before synchronizing. This is consistent with the non-occurrence of the bug when bypassing the import dialog during synchronization : the previews are not needed in that case.

If anyone can confirm...

--Patrick

H

Henkki Zakkinen

Inspiring

Synchronization does work if I uncheck the "show import dialog before importing" option.

H

Henkki Zakkinen

Inspiring

Same problem here. Complete standstill at 90-91 %. No dialog coming up.

Lightroom Classic version: 9.3 [ 202005281810-476e492c ]
License: Creative Cloud
Language setting: en
Operating system: Windows 10 - Home Premium Edition
Version: 10.0.18363
Application architecture: x64
System architecture: x64
Logical processor count: 6
Processor speed: 3,3 GHz
SqLite Version: 3.30.1
Built-in memory: 16367,0 MB
Real memory available to Lightroom: 16367,0 MB
Real memory used by Lightroom: 2176,1 MB (13,2%)
Virtual memory used by Lightroom: 2273,8 MB
GDI objects count: 766
USER objects count: 2767
Process handles count: 3603
Memory cache size: 62,0MB
Internal Camera Raw version: 12.3 [ 493 ]
Maximum thread count used by Camera Raw: 4
Camera Raw SIMD optimization: SSE2,AVX
Camera Raw virtual memory: 30MB / 8183MB (0%)
Camera Raw real memory: -1182MB / 16367MB (-7%)
System DPI setting: 96 DPI
Desktop composition enabled: Yes
Displays: 1) 2560x1440, 2) 1920x1200
Input types: Multitouch: No, Integrated touch: No, Integrated pen: No, External touch: No, External pen: No, Keyboard: No

Graphics Processor Info:
DirectX: NVIDIA GeForce GTX 970 (26.21.14.4120)

Rikk Flohr_Photography

Thanks for the updated information. The team has opened a ticket to look at this.

Rikk Flohr: Adobe Photography Org

S

Samoreen

Inspiring

> One additional tidbit... a peculiar item appears in the folder hierarchy in the import dialog, just below the folder being synchronized. Looks like a spinning circle timer, but it's only a partial circle and is static.

Yes, this can be seen in this video :
https://www.dropbox.com/s/wekrmwvwxgwubr2/FolderSyncBug.mp4?dl=0

--Patrick

A

allenk45749118

Participating Frequently

I am seeing the same problem with Lightroom Classic 9.3 and Windows 10.0.18363. The folder in question is not very large -- 600 photos. Turning off "show import dialog" fixes the problem. One additional tidbit... a peculiar item appears in the folder hierarchy in the import dialog, just below the folder being synchronized. Looks like a spinning circle timer, but it's only a partial circle and is static. BTW, this folder has no sub-folders.

S

Samoreen

Inspiring

Problem back today after trying to synchronize a few files. Details in the above mentioned thread.

--Patrick

S

Samoreen

Inspiring

Hi,

I created 2 sub folders containing about 1000 images each, that is, I split the above mentioned folder in 2 parts. The problem disappeared. I moved back all 2000 images to the original folder. No synchronization problem while the folder now contains exactly the same images as before.

Yet another Lightroom mystery.

--Patrick

F

Facebook 3

Participant

https://feedback.photoshop.com/photoshop_family/topics/5000000 https://www.facebook.com/profile.php?id=100035370891116

F

Facebook 3

Participant

https://www.facebook.com/profile.php?id=100035370891116

Show more replies