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Lauren29953065q7td
Participant
May 18, 2023

P: Tether capture crashes lightroom (8345752)

  • May 18, 2023
  • 18 replies
  • 3793 views

I have a 13-inch M1 2020 macbook pro. It's fully up to date with venture and lightroom classic is fully up to date. When I go to tether capture, before the camera is even plugged in, lightroom completely crashes when i hit "okay" 

I restarted the computer, restarted LR, restarted creative cloud, updated permissions, gave full disk access, uninstalled and reinstalled LR, all of it. It still does the same thing.

 

It's not the camera because I don't even have it connected when I'm launching tethering. I've tried using my hard drive and external hard drive as the location, but there's always the same end result.

    This topic has been closed for replies.

    18 replies

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    liab0617
    liab0617
    Participant
    December 19, 2023
    Hi! I resolved this issue by updating the firmware on my actual camera!



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      F
      Fernanda34171832u8kw
      Participant
      December 18, 2023

      I'm having the same problem on an M1 MacBook Pro, tried everything they say to do, rebooting, uninstalling, disconnecting camera, and it still crashes even without the camera connected. Has eanyone found a fix for this? 

        E
        erinjeanphoto
        Participant
        September 20, 2023

        Mine is also a brand new 16 inch mac book pro.  It's definetly lightroom as it crashes when I don't even have the cord plugged into the computer. 

        liab0617
        liab0617
        Participant
        September 20, 2023

        I am also having this issue on a brand new 2023 16 inch macbook pro

          E
          erinjeanphoto
          Participant
          September 18, 2023

          Confused as I am still having this exact issue and and my LR is up to date. 

            Rikk Flohr_Photography
            Community Manager
            Rikk Flohr_PhotographyCommunity Manager
            Community Manager
            August 17, 2023

            Greetings all,

             

            Updates for the Adobe Photography Products have been released.  The August 2023 updates contain a fix for this issue. 

            If you do not see the update in your Creative Cloud Application, you can refresh it by hitting [Ctrl/Cmd]+[Alt/Opt]+[ R ].

            Note: It may take up to 24 hours for your update to be available in your Creative Cloud app.

             

            Thank you for your patience.

            Rikk Flohr: Adobe Photography Org
              Rikk Flohr_Photography
              Community Manager
              Rikk Flohr_PhotographyCommunity Manager
              Community Manager
              May 25, 2023

              Thanks @Andrew Giammarco  I was able to locate this report and it is not unique. I've logged a bug and will update this thread when there is more information. 

              Rikk Flohr: Adobe Photography Org
              Rikk Flohr_Photography
              Community Manager
              Rikk Flohr_PhotographyCommunity Manager
              Community Manager
              May 18, 2023

              We’ve reviewed the email address you use with this forum and find no crash reports in our system.

               

              Did you see a crash dialog?

              Do you use a different email address when filling out the crash report?

              Was the crash dialog Adobe’s?  Apple’s?

               

              Rikk Flohr: Adobe Photography Org
              J
              Jorge29955117g2o6
              Participant
              May 18, 2023

              I'm having the same issue. I have a new 16 inch MacBook Pro 2023, Ventura 13.4 and LR 12.3.
              I can open the teather settings window but once i click on "OK" Lightroom shuts down. It does it with and with out the tether cable connect. I've done all the suggestuons I could find online but it's still an issue.

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