P: The zoom does not work properly after the update.

So just to close this off, which bit was cryptic? Just so we can make sure it's clarified for you?

When the bug is fixed - I would hope in the next update, which are usually 2-3 months, sometimes less - this thread will be updated. If you're getting email notifications, which is on by default, you will therefore be notified when it's fixed.

Ugh...I knew I shouldn't have commented.
Good luck, Peter.  If every little issue gets you this ramped up, you're going to have a grabber before you're 50.

QUOTE:
Thanks, Peter and all.
We have reproduced this issue. A fix is underway.
This should happen only once when the Smart Preview is zoomed for the first time.

Thanks,
Sunil
END QUOTE:
I don't find the official response cryptic.
It is a Smart Preview issue and should only happen the first time the SP is zoomed. After that it should work as normal. Zoomed in or out with no noticeable delay.

Thank you, Tom, for completing the full sequence of events that happens every time I raise an issue about something. It doesn't matter what it is, or where, but the pattern is repeated over and over again. I have to confess I am mystified why.

So, for my very last comment, this is a typical story:

I have a problem. Something I have paid for does not do what it should. This is not my imagination, or my fault. It is a definite problem which, ideally, needs to be rectified. Of course, it isn't the end of the world, but as I've paid good money I look for a solution.

I try to find someone who can directly address the issue but, more often than not, the business responsible make such contact very difficult indeed. I have to cast my net wider and I ask, in general terms, to the world in general if anyone knows of a solution. I don't rant and rave. I don't jump up and down and threaten to sue for compensation. I just ask a very simple question.

The first response is almost always asking me to describe the fault, despite my doing so in the very first request. Then, not always in the same order, I'm told: "There is no fault", "We don't have a fault", "It's your fault". While not of any great significance, it becomes rather tiresome, especially as I have experienced it so often before, so I wearily tell people that they are mistaken and there is a genuine problem. Often the denials and blame are repeated.

Curiously, though I'm expected to accept any criticism of my situation, people explode with indignation when I contradict them and I'm accused of being some sort of ungrateful troublemaker, neither of which is the case.

In the meantime, the people who should be dealing with the issue hide behind their anonymity. Eventually, as in this case, they do admit the problem. No one says, "We're sorry, Peter. We're sorry you have this problem and we're sorry we doubted you." If I'm very, very lucky, they'll say as they have here, "We'll fix it when we get around to it". Maybe, just maybe, a fix will appear in due course.

To go back to this particular Lightroom bug, I suspect this fix will just be the next version in another 8-12 months and when it comes along, no one will contact me to let me know it is sorted or to say thanks for informing them.

Tom, you say I should be pleased about the response I got, all within a couple of days. In reality, it has taken those days for Adobe to admit there is a problem, when it should have taken about 5 minutes.

I'm a 'one man band' and pay Adobe something like £500 per year, every year, and have paid them many thousands over the years. I think the very least I and anyone in a similar position should expect in return would be just a little support that doesn't rely on the charitable help from other private citizens. A forum that shares knowledge should be the last line of support, not the first.

Oh, by the way, the Adobe rep appears to have completely ignored my request to clarify his cryptic message. I'm not in the least surprised...

Peter - believe me, I'm not trying to start an argument, but all the venting here isn't doing anyone any good.

You found a bug in a new release.  Members of this community helped reproduce and identify the issue.  An Adobe rep acknowledged it and said a fix is forthcoming.  And all that happened within a couple days.  That's a pretty darn good example of how this process is supposed to work.  Now the ball's in Adobe's court to get a fix implemented in a reasonable amount of time!

Bugs are annoying and mess with your productivity, but take a deep breath and hang in there.  The sun's going to come up tomorrow and everything's going to be ok.  This is certainly not the worst bug that's slipped through the Lr QA/QC cracks over the years...

I'm sorry if I express some dismay, but your reply is bewildering.

Only now have you 'reproduced' the issue, when it wasn't out of the ordinary and, apparently, merits a fix? You have just repeated exactly the same behaviour as I described in a reply to Victoria Bampton. Why do companies do this??!?!??

What should happen is that if you have made a mistake and released software with an obvious bug, ADMIT IT!!!!!!!! Then we can get on with our lives while you do what you need to do.

Finally, you still need to explain your post. Will the fault still happen 'just once' after the fix, or are you just saying what I already know? I suspect you should have said:

"I am very sorry and apologise for the inconvenience, but we are aware of this issue. The existing problem should happen only once when the Smart Preview is zoomed for the first time, but a fix is underway and we will contact you when it is released".

Thanks, Peter and all.
We have reproduced this issue. A fix is underway.
This should happen only once when the Smart Preview is zoomed for the first time.

Thanks,
Sunil

Yea, I'm experiencing the same thing.  Since the smart previews are smaller resolution, I think it's just getting confused.  You have two choices.

1. Keep the box unchecked and use full size previews.

2. Before they added this box, you could do the same thing by 'disconnecting' the raw files which would force it to use smart previews.  So if you put your raws on an external drive, build smart previews, then disconnected the drive, Lightroom is blazing fast.  This would force it to ONLY use the smart previews so you won't have this issue.

Good luck. I hope a miracle occurs for you and Adobe fixes it.

Clearly, after some experimentation, this is a 'smart preview' issue. Not only in the implementation of zoom, but the selecting of the option to use them, or not.

I have tried to resolve a reason for it, but it doesn't seem to relate to the camera, whether smart previews are just built or created a while before, whether the cache is purged or not. In fact it seems almost random.

The next step is to completely uninstall and try again, but that is a royal PITA.

Having checked, I'm not even sure how to answer!

If I went into preferences and unchecked the box, clicked OK, and then immediately tried to zoom, the behaviour was the same. Of course, I wasn't sure if the effect would be immediate, so I restarted Lightroom and it appeared to behave in the same way.

However, the 'Smart preview' box was ticked again without my intervention. In fact, it wouldn't remain unticked! No matter what I did, no matter how I left the preference screen, no matter how I restarted Lightroom, that box defaulted to ticked.

Even more bizarrely, having just gone back into it to confirm my steps for this reply, it now seems to have remained unticked, after dozens of attempts.

Am I missing something here??!!!???

By the way, the zoom now behaves correctly, when not using previews.

P.S. I've just tried to retick the box and it's not having it. AAAARRRGGGHHHHHHH!!!!!!!!!