P: Touch Workspace appears broke (thumbnails missing)

I have a new 2 in 1 laptop. Lightroom Classic CC works fine in laptop mode. Lightroom quits working and loses the thumbnail display when I switch to tablet mode.

so the fix is not available in 7.4?

Well said!  This is now getting ridiculous.

Dear Jeffrey Tranberry (or anyone else adobe),



"There are two direct responses from Adobe and an official response from engineering. Engineering is working on this issue. Thanks."

"We'll update this thread when the fix is available."




I'm trying to be very restrained and not use sarcasm or call into question Adobe's dedication to their savagely profitable paying customers or their technical ability to fix things they break...

So I'll just ask questions...

1. Do you think that 3 months is too soon to be looking for this to be fixed? 

2. Do you in your role representing Adobe think we are being impatient customers?

3. Could you have someone from 'engineering' pitch in here and maybe give any rationale why this was not addressed in update 7.4?

4. Is this feature in fact being phased out for LR Classic?

5. Is there a need to create a new discussion and merge this one with it (entitled 'Lightroom Classic 7.4:Touch Workspace Really is Broke' or something like that)?


I have to say I was bitterly disappointed (putting it mildly) to upgrade to 7.4 and find the problem persisting

Like most people who complain here I've too much invested in the Adobe eco-system to walk away and stop giving you money...but I'm going to have a long hard look at buying the standalone LR6 as an alternative to keeping giving money (allegedly for ongoing updates and bug-fixes)

Regards

Is this your way of trying to get people to use the new Lightroom instead of Lightroom Classic? Why even have the touch friendly option in LR Classic if it's to remain broken like this?

"Adobe reveals record-breaking quarterly revenue in Q2 2018"
It seems, their priority is not our problems / sw bugs...

Hello,

update to version 7.4 and the bug is still Here.

Come on guys from adobe, we pay for a product that we can't use the way we want for almost 4 month now.

You're right, it worked in previous versions.

The update cycle generally runs about 2-3 months. Essentially they do a whole bunch of bug fixes, and then they need time to test everything to make sure they haven't introduced new bugs in the process. It takes a bit of time to do, before they then get another team involved to push to update live. Due to the size of the company, the process is a lot more complex than a one-man-band who can push out fixes within a few days.

Jeffrey,

Don't want to put anyone under any undue pressure, but's it's two months now...how are things coming along?

I've only recently started using a touch-enabled laptop, but from what I read this was a functionality that used to work and is now broken? Is this the case?

Presumably if so then the fixing of it is straightforward

Is the update that would fix this being bundled together with other bug-fixes, waiting until there's a sufficient number to merit an update?

Kind regards

Rob

I am having issues with putting Lightroom Classic into touch mode on my Surface Book. I recently got a good deal on an original Surface Book i5 8gb Ram 256 SSD and the dGPU in the base. I got it to edit on the go and was looking forward to using touch mode since I hate editing with the track pad. When I press the touch mode icon, Lightroom says it is entering the develop module and the image and filmstrip go blank while the rest of the interface looks the same. To get the images back in the filmstrip I need to close Lightroom and reopen it.  I have tried this docked with the keyboard and undocked, and tried enabling and disabling the GPU in settings.