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Legend
Apr 23, 2018 3:34 AM UTC
Open for Voting

P: Unresponsive after Eject SD Card/USB Drive

This is a reproducible crash that I have found in Lightroom Classic 7.3 running on a Windows 7 Pro 64bit OS Toshiba laptop fitted with a built-in SD card reader.

Follow these steps to reproduce:

1. Launch Lightroom Classic 7.3 and ensure that Auto Import is disabled and the Preference 'Show import dialog when a memory card is detected' is unchecked.

2. Insert an SD memory card. Close the Auto Play dialog if it is displayed.

3. Use the Safely Remove Hardware icon in the system tray to Eject SD Card. An error dialog is displayed stating that 'This device is currently in use...' Click OK to close the dialog.

4. Open Windows File Explorer, click on Computer to show Devices with removable Storage. Right-click on the SD card icon and select Eject from the pop-up context menu. An error dialog is displayed stating that the drive 'is in use' and to 'Save any open files on this disc...' In this dialog you have three choices: Cancel, Try Again or Continue. The dialog states 'If you choose to continue, the files will be closed, which might cause data to be lost.' Click the Continue button and the SD card is ejected.

5. Lightroom has how crashed with the busy cursor whirling away and (Not Responding) displayed in the title bar. Lightroom must now be forced to close.

Following these steps while Lightroom CC version 6 is running does not crash LR6.

So, why is LR7 opening files on an inserted SD card? There is no reason for LR7 to be accessing the SD card at all at this stage and it certainly shouldn't crash when the SD card is ejected.

Would other LR Classic 7.3 users try this too and report the result?

I would like a proper response from the Adobe team on this and by this, I mean someone who actually has the authority to do something about it. If I don't, I will assume that the development or management team are not interested in fixing the problems that infest this version of Lightroom.

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43 replies

Inspiring
Jul 7, 2018 7:38 AM UTC
Lightroom 7.3.1 was released earlier today. After installing it, please let us know if you continue to see the crash on ejecting the card. 
I know that, Lightroom is very popular software for photo editing
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Known Participant
Jun 19, 2018 4:21 PM UTC
No joy with refreshes/restarting the app, but "Check for App updates" worked. Cheers for the info though.
(Windows 10)
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Todd Shaner
Legend
Jun 19, 2018 4:18 PM UTC
Thanks Rikk. The fix works on my Windows 7 system.
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max1979l
Inspiring
Jun 19, 2018 4:15 PM UTC
I already got it (Germany).
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Rikk Flohr-Retired
Adobe Employee
Jun 19, 2018 4:15 PM UTC
It should be worldwide. You may need to refresh your Creative Cloud App to get it to appear. [Ctrl/Cmd]+ [Alt/Opt]+ [ R ] to refresh. 
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Rikk Flohr: Adobe Photography Org
Known Participant
Jun 19, 2018 4:12 PM UTC
When does this roll out to Europe?
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max1979l
Inspiring
Jun 19, 2018 3:47 PM UTC

On my system the update does fix the issue. Tested before (crash) and after (everything worked fine).

Thanks guys!
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Rikk Flohr-Retired
Adobe Employee
Jun 19, 2018 1:42 PM UTC
Lightroom Classic CC Version 7.4 was released earlier today and should have a fix for this issue. Give it a try and let us know if you continue to see this problem. Thank you for your patience!
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Rikk Flohr: Adobe Photography Org
Smit K
Participating Frequently
Jun 19, 2018 4:32 AM UTC
Hi,

Lightroom Classic 7.4 was released today and should address this issue.  Please update your Lightroom to the latest version and let us know if you continue to see the issue. Thank you for your patience.

https://helpx.adobe.com/lightroom/help/whats-new.html

Thanks,
Smit Keniya
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Smit | Lightroom Team
Inspiring
Jun 2, 2018 4:18 PM UTC
Like so many other issues that appear with subsequent releases, how was this not apparent in testing?! Even if inserting and removing a memory card isn't in the test script, did this problem not happen at all to any tester? Or engineer or developer who actually uses LR? How do bugs the size of Godzilla ever get out the door?!

Seems way past due for a management shakeup in the Test/QC department(s)...
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