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drtonyb
Legend
April 23, 2018

P: Unresponsive after Eject SD Card/USB Drive

  • April 23, 2018
  • 43 replies
  • 1106 views

This is a reproducible crash that I have found in Lightroom Classic 7.3 running on a Windows 7 Pro 64bit OS Toshiba laptop fitted with a built-in SD card reader.

Follow these steps to reproduce:

1. Launch Lightroom Classic 7.3 and ensure that Auto Import is disabled and the Preference 'Show import dialog when a memory card is detected' is unchecked.

2. Insert an SD memory card. Close the Auto Play dialog if it is displayed.

3. Use the Safely Remove Hardware icon in the system tray to Eject SD Card. An error dialog is displayed stating that 'This device is currently in use...' Click OK to close the dialog.

4. Open Windows File Explorer, click on Computer to show Devices with removable Storage. Right-click on the SD card icon and select Eject from the pop-up context menu. An error dialog is displayed stating that the drive 'is in use' and to 'Save any open files on this disc...' In this dialog you have three choices: Cancel, Try Again or Continue. The dialog states 'If you choose to continue, the files will be closed, which might cause data to be lost.' Click the Continue button and the SD card is ejected.

5. Lightroom has how crashed with the busy cursor whirling away and (Not Responding) displayed in the title bar. Lightroom must now be forced to close.

Following these steps while Lightroom CC version 6 is running does not crash LR6.

So, why is LR7 opening files on an inserted SD card? There is no reason for LR7 to be accessing the SD card at all at this stage and it certainly shouldn't crash when the SD card is ejected.

Would other LR Classic 7.3 users try this too and report the result?

I would like a proper response from the Adobe team on this and by this, I mean someone who actually has the authority to do something about it. If I don't, I will assume that the development or management team are not interested in fixing the problems that infest this version of Lightroom.

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    43 replies

    Show previous replies
    F
    FeedbackCommunityMember
    Inspiring
    May 11, 2018
    The question is: when?
    Prabal Ghosh
    Adobe Employee
    Prabal Ghosh
    Adobe Employee
    May 11, 2018
    Hi,

    This should get fixed in upcoming release.
    uk_malcolm
    uk_malcolm
    Participant
    May 11, 2018
    ADMIN/MODERATORS, are we any closer to a fix for this please? 3 weeks ago you said you were aware of this and a fix was on the way.
    Can we have a progress report please?
    J
    JLCKJC2015
    Inspiring
    May 7, 2018
    I am having the same identical problem described by Anthony Blackett who initiated this thread with LR CC 7.3.1 running on the Win 7 Professional, 64 bit OS. It happens with CF and SD cards,  and USB sticks. Just replicated the problem a few minutes ago. I hope these instabilities are resolved soon as my confidence LR won't lose my work has been shaken.
    F
    FeedbackCommunityMember
    Inspiring
    May 7, 2018


    I connect my camera to the computer via USB cable, import my pictures through LR & add them to the computer hard drive. After the import, LR "ejects" the card. If, after that (files are already copied to hard drive) I turn off my camera, LR hangs.

    I just had an online session with your support and they re-installed the software, but it had the same result.
    uk_malcolm
    uk_malcolm
    Participant
    May 3, 2018
    Then Adobe should get their backsides into gear and SORT IT 🙂
    F
    FeedbackCommunityMember
    Inspiring
    May 3, 2018
    PC users, do not despair. Macs have exactly the same problem.
    uk_malcolm
    uk_malcolm
    Participant
    May 3, 2018
    Mine is just the same, it was fine until the update prior to 7.3.1 but it is becoming a pain in the proverbial to have to keep forcing Lightroom to close after each card's import, I have a compact flash card in one camera and an SD card in the other, it happens with both cards.
    F
    FeedbackCommunityMember
    Inspiring
    May 3, 2018
    I am having the problem as well, evidently after updating to Classic CC 7.3 and then 7.3.1.  I shoot with both SD and CF cards, and the problem exists with both, using a Delkin Devices card reader.  If I leave the card in the reader, there is no problem, but if I remove it (after "card ejected after import" is displayed), LR freezes with a spinning blue circle and I have to X-out of it and restart.  The import is intact, and I can proceed, but it is annoying.  I tried to manually eject the card but Windows told me it was in use, but I could click "continue" to force it.  So I clicked "continue," and LR froze right after the first mouse click.  I think what is happening is that LR thinks it has ejected the card, but it has not.  The light on the Delkin reader stays on, suggesting the application is still using it.  
    J
    jmr_photo
    Participant
    May 2, 2018


    I'm a paid LR/PS subscriber and updated the software yesterday after it kept on crashing after every import and during the import process itself. I've restarted the PC several times, it opens up and then it freezes again.  Crashing continues and Adobe says I'm using LR and PS in trial mode. Very dissapointed!
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