P: Updating to version 9 but my catalog from version 8.4 is incompatible

@11475783 Wilson,

I am not clear on what you are saying. Does Lightroom not update or does your Lightroom catalog not upgrade from 7/8.x to 9.1?

@bruce4601099 Kentish

There is likely something wrong with the catalog. If you would be willing to share it to a file sharing service, I can have the team take a look at it. 

Windows 10 hone
version 1903
os build 18362.535

What is your OS what version what build?

I still cannot update to the newest LR. and I've tried the solution above in this thread, twice.

Finally - finally - working. Adobe, please do not do this again. I'm 75 years old, and I resent wasting days of what life is left to me on your botched upgrade. 

Still not working. Ive also bought new MacBook Pro installed everything and then followed the procedure above and it still won't open one catalog
Ive got 4 other catalogs and they all work fine and have been updated. 

Thanks Rikk

Nick and Joel's issues were not related to the earlier bug. This bug has been fixed. If you are still experiencing the issue complete the following. 

Clean Classic Install Procedur

1. Close Lightroom
2. Restart the computer
3. Use the Adobe Creative Cloud App to uninstall Lightroom Classic
4. Restart the computer
5. Install Lightroom Classic via the Creative Cloud App without launching any other programs.
6. Restart the computer
7. Launch Lightroom
8. Wait 5 minutes

 

Then:

 

Preference Reset Procedure:

1. Close Lightroom.
2. Hold down [Alt/Opt]+[Shift] while restarting Lightroom
3. Overwrite the Preferences when prompted by the dialog
4. Close Lightroom
5. Restart Lightroom.

 

Then:

 

Go to Help>System Info... and verify the installed version is 9.1

Go to File>Open Catalog... and attempt to update your 8.4.1. catalog

Sorry to hear this is still happening with 9.1. Wasted many hours on it with 9, haven't felt ready to repeat the experience in a hurry. Seeing your comment is not encouraging.