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Inspiring
Nov 8, 2019 2:52 PM UTC
Released

P: Updating to version 9 but my catalog from version 8.4 is incompatible

Lightroom Classic - Updating to Lightroom Version 9 but my catalog from version 8.4 is incompatible and for some reason, it can't be updated. I can revert back to 8.4 temporarily so as not to lose my collection of work but it's not going to be a solution long term. Can you help give me some steps that might offer a solution to this issue I am encountering?

Any advice, solution or steps that I might be able to try would be most appreciated.

Thank you.

Joe

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    Rikk Flohr-Retired
    Adobe Employee
    Rikk Flohr-Retired
    Jan 6, 2020 6:01 PM UTC
    @11475783 Wilson,

    I am not clear on what you are saying. Does Lightroom not update or does your Lightroom catalog not upgrade from 7/8.x to 9.1?
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    Rikk Flohr: Adobe Photography Org
    Rikk Flohr-Retired
    Adobe Employee
    Rikk Flohr-Retired
    Jan 6, 2020 6:01 PM UTC
    @bruce4601099 Kentish

    There is likely something wrong with the catalog. If you would be willing to share it to a file sharing service, I can have the team take a look at it. 
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    Rikk Flohr: Adobe Photography Org
    kjw_photography
    Participating Frequently
    Dec 29, 2019 10:16 PM UTC
    Windows 10 hone
    version 1903
    os build 18362.535

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    GoldingD
    GoldingD
    Legend
    Dec 29, 2019 3:35 AM UTC
    What is your OS what version what build?
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    kjw_photography
    Participating Frequently
    Dec 29, 2019 3:10 AM UTC
    I still cannot update to the newest LR. and I've tried the solution above in this thread, twice.
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    jkwoodman
    Participating Frequently
    Dec 28, 2019 4:24 PM UTC
    Finally - finally - working. Adobe, please do not do this again. I'm 75 years old, and I resent wasting days of what life is left to me on your botched upgrade. 
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    FeedbackCommunityMemberAuthor
    Inspiring
    Dec 21, 2019 2:06 AM UTC
    Still not working. Ive also bought new MacBook Pro installed everything and then followed the procedure above and it still won't open one catalog
    Ive got 4 other catalogs and they all work fine and have been updated. 
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    joelg60390653
    Participant
    Dec 20, 2019 6:59 PM UTC
    Thanks Rikk
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    Rikk Flohr-Retired
    Adobe Employee
    Rikk Flohr-Retired
    Dec 20, 2019 6:01 PM UTC
    Nick and Joel's issues were not related to the earlier bug. This bug has been fixed. If you are still experiencing the issue complete the following. 

    Clean Classic Install Procedur

    1. Close Lightroom
    2. Restart the computer
    3. Use the Adobe Creative Cloud App to uninstall Lightroom Classic
    4. Restart the computer
    5. Install Lightroom Classic via the Creative Cloud App without launching any other programs.
    6. Restart the computer
    7. Launch Lightroom
    8. Wait 5 minutes
     

    Then:

     

    Preference Reset Procedure:

    1. Close Lightroom.
    2. Hold down [Alt/Opt]+[Shift] while restarting Lightroom
    3. Overwrite the Preferences when prompted by the dialog
    4. Close Lightroom
    5. Restart Lightroom.
     

    Then:

     

    Go to Help>System Info... and verify the installed version is 9.1
    Go to File>Open Catalog... and attempt to update your 8.4.1. catalog
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    Rikk Flohr: Adobe Photography Org
    jkwoodman
    Participating Frequently
    Dec 20, 2019 1:21 PM UTC
    Sorry to hear this is still happening with 9.1. Wasted many hours on it with 9, haven't felt ready to repeat the experience in a hurry. Seeing your comment is not encouraging. 
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