P: Videos don't play and don't import

Same problem...
I can't play my videos from my library and I can't import new videos either...
More than a month with this problem...and Adobe can't or doesn't know how to solve it. I find it incredible to be like this, I need to work!

If you video falls into one of these categories it currently isn't supported - see the engineer's notes from Michael video above: 

“This video is not supported by Lightroom. (It is not importing in Photoshop as well)

 

This video has the following issues : 

• There is no Audio Stream as seen in the EXIF data extracted from the video.
• The Video codec supported by Dynamic Link Media Server is H.264. I couldn’t find that in this video.
• This particular video has Compressor ID as hvc1. We support avchd/avc,  mp4 and mov(for Mac), avi(For Win).

This video needs to be converted to a compatible format supported by Lr in order to be imported without issues.”

Support for this video format may come in the future but there is no ETA for this. 

You may want to change the settings on your DJI to a more compatible format if possible. 

I'm having the same issues with video shot with a Mavic Pro 2 and DJI's Pocket OSMO.  Lost several files yesterday in an attempt to import...  Frustrating.  I'll be happy to upload files if it helps.  BTW...they work fine in Premiere Pro

I've contacted you via email. 

Hi Rikk, I’m not sure if this qualifies for what you’re seeking, but I have video from my DJI Mavic 2 Pro that won’t import to Lightroom Classic anymore. I was able to import these types of videos earlier this year (Jan/Feb?) but now LR gives an error that no video streams were found. I originally reported it here: https://forums.adobe.com/thread/2546538

I've contacted you via email. 

Tried this but no change.

Happy to supply examples if it will help solve the problem.

For those of you still having difficulties on this thread, we are trying to collect an assortment of video files which will not play in Lightroom Classic 8.2.  If you have a video file which misbehaves in Lightroom Classic, and are willing to share it with us, reply to this comment and we will contact you via email to get the file. 

Make sure you have reviewed this doc: https://helpx.adobe.com/lightroom/kb/video-support-lightroom.html prior to volunteering files. 

Thanks

Realizing that you may have tried this already - but you should go step by step through this uninstall/reinstall process and let me know if your video behavior changes: 

• Close Lightroom
• Restart the computer
• Use the Adobe Creative Cloud App to uninstall Lightroom Classic CC
• Restart the computer
• Install Lightroom Classic CC via the Creative Cloud App without launching any other programs.
• Restart the computer
• Launch Lightroom
• Wait 5 minutes