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February 13, 2020

P: Watermark shadow doesn’t show when printing to jpg file

  • February 13, 2020
  • 10 replies
  • 271 views

I created a white text string with a dark shadow in the LR watermark editor. When printing to a jpg file, the shadow did not appear although the text appeared correctly (flat - no depth). I then tried to print to a printer, selecting a PDF printer in the printer dialog box (MacOS 10.14), the shadow appeared correctly in the pdf file. I tried various combinations of printing options, and decided there is a bug in printing watermarks with shadowed text to a jpg file (print to file). I printed the image to a pdf file, imported to photoshop, the saved as a jpg file to get around the problem.
Latest version of LIghtroom Classic (2020) as of 2020/02/11.

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    10 replies

    mayurij42806338
    Adobe Employee
    mayurij42806338
    Adobe Employee
    February 14, 2020
    Hi,

    I have already logged a bug for the same.

    Thanks
    Mayuri
    Bob Somrak
    Bob Somrak
    Legend
    February 13, 2020
    Thanks for the update Rikk.  I forgot to look at the top.
    M4 Pro Mac Mini. 48GB
    Rikk Flohr_Photography
    Community Manager
    Rikk Flohr_PhotographyCommunity Manager
    February 13, 2020
    That's why it is marked acknowledged above...

    Mayuri has written a bug.
    Rikk Flohr: Adobe Photography Org
    Bob Somrak
    Bob Somrak
    Legend
    February 13, 2020
    I would say that this is definitely a BUG
    M4 Pro Mac Mini. 48GB
    F
    FeedbackCommunityMemberAuthor
    Inspiring
    February 13, 2020
    This is my problem:



    Bob Somrak
    Bob Somrak
    Legend
    February 13, 2020
    To add to the above comment, the actual paper print has the correct Watermark shadow so the issue is only for "Print to JPG"
    M4 Pro Mac Mini. 48GB
    Bob Somrak
    Bob Somrak
    Legend
    February 13, 2020
    I can duplicate this behavior in Lr9.2 and macOS 10.14.6

    Watermark in watermark editor


    Print to JPG


    Save to PDF in print module Printer Menu

    As you can see there is a shadow in the "Print to JPG" but it is not the correct size/offset/opacity. In the "Save to PDF....." it is the same as in the Watermark Editor.
    M4 Pro Mac Mini. 48GB
    F
    FeedbackCommunityMemberAuthor
    Inspiring
    February 13, 2020
    Lightroom Classic version: 9.2 [ 202001311240-2d026470 ]License: Creative Cloud
    Language setting: en-US
    Operating system: Mac OS 10
    Version: 10.14.6 [18G2022]
    Application architecture: x64
    Logical processor count: 12
    Processor speed: 2.2 GHz
    SqLite Version: 3.30.1
    Built-in memory: 32,768.0 MB
    Real memory available to Lightroom: 32,768.0 MB
    Real memory used by Lightroom: 3,230.5 MB (9.8%)
    Virtual memory used by Lightroom: 10,944.9 MB
    Memory cache size: 1,225.8MB
    Internal Camera Raw version: 12.2 [ 384 ]
    Maximum thread count used by Camera Raw: 5
    Camera Raw SIMD optimization: SSE2,AVX,AVX2
    Camera Raw virtual memory: 80MB / 16383MB (0%)
    Camera Raw real memory: 81MB / 32768MB (0%)
    Displays: 1) 3840x2400

    Graphics Processor Info: 
    Metal: AMD Radeon Pro 560X


    Rikk Flohr_Photography
    Community Manager
    Rikk Flohr_PhotographyCommunity Manager
    February 13, 2020
    Hello Lance,

    Lightroom doesn't have a version called '2020'. Could you please go to Help>System Info... and get us your installed Lightroom version number? (likely 9.2)
    Rikk Flohr: Adobe Photography Org
    mayurij42806338
    Adobe Employee
    mayurij42806338
    Adobe Employee
    February 13, 2020
    Hi Lance,

    Thanks for taking out time to raise the issue. We will investigate and keep you posted for further updates.

    Regards
    Mayuri
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