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Participating Frequently
October 29, 2020

P: (Win) does not sync aspect ratio changes to cloud

  • October 29, 2020
  • 23 replies
  • 823 views

Lightroom classic v10 (Win) does not sync aspect ratio changes to cloud. Images appear distorted (stretched) when you view them on mobile devices. Using the edit mode in cloud based Lightrooms shows that the aspect ratio change has not come through during sync.

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23 replies

LvpusAuthor
Participating Frequently
November 4, 2020

Thank you very much!

Rikk Flohr_Photography
Community Manager
November 4, 2020

I have the file and was able to replicate. I will be logging a bug. 

Rikk Flohr: Adobe Photography Org
LvpusAuthor
Participating Frequently
November 4, 2020
Rikk Flohr_Photography
Community Manager
November 4, 2020

You can put it in a Creative Cloud/Dropbox or similar and share the link and I will grab it. 

If privacy is a concern let me know and I will send you instructions for sharing the link. 

Rikk Flohr: Adobe Photography Org
LvpusAuthor
Participating Frequently
November 4, 2020

Yes, it is an in-camera crop. Which is perfectly interpreted by Lightroom Classic.

The described workflow above worked well in Version 9.

When I now (version 10) open the photo in Lightroom cloud and enter the crop tool I can see that my new aspect setting diddn't sync. Meaning the aspect ratio frame is still 16:9 instead of "original" as it is in Lightroom Classic. The underlying image however is streched.

I do have a sample image right out of the camera. It is 20 MB large. How can I submit it?

Rikk Flohr_Photography
Community Manager
November 3, 2020

It sounds like you are using an in-camera crop to get your 16:9 ratio.  Can you provide a sample image?

Rikk Flohr: Adobe Photography Org
LvpusAuthor
Participating Frequently
November 3, 2020

Step 1: Import RAW Image

 

Step 2: Go to develop and change aspect ratio from 16:9 to "Original"

Step 3: Wait for the picture to sync to Adobe cloud. Goto cloud and open image. The image is distorted!

Rikk Flohr_Photography
Community Manager
November 2, 2020

As Tom said above:

"A step by step and/or video of what you're doing & seeing might help identify what's going on." 

I haven't been able to replicate from the instructions received thus far. 

Rikk Flohr: Adobe Photography Org
LvpusAuthor
Participating Frequently
October 29, 2020

BTW, this only happens if you do the standard (un)crop to "Original". If I use any other aspect ratio change it works fine.

LvpusAuthor
Participating Frequently
October 29, 2020

Yes, this is new behavior since v10.

No, it does happen with landscape orientation as well

Yes, but only "auto" settings (basic toning).