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Participating Frequently
Oct 29, 2020 8:45 AM UTC
Needs More Info

P: (Win) does not sync aspect ratio changes to cloud

Lightroom classic v10 (Win) does not sync aspect ratio changes to cloud. Images appear distorted (stretched) when you view them on mobile devices. Using the edit mode in cloud based Lightrooms shows that the aspect ratio change has not come through during sync.

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23 replies

LvpusAuthor
Participating Frequently
Nov 4, 2020 2:54 PM UTC

Thank you very much!

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Rikk Flohr-Retired
Adobe Employee
Nov 4, 2020 2:50 PM UTC

I have the file and was able to replicate. I will be logging a bug. 

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Rikk Flohr: Adobe Photography Org
LvpusAuthor
Participating Frequently
Nov 4, 2020 2:33 PM UTC

You can download the file from:

https://www.dropbox.com/s/79k84nmkc5oiccn/SWO04189.ARW?dl=0

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Rikk Flohr-Retired
Adobe Employee
Nov 4, 2020 2:11 PM UTC

You can put it in a Creative Cloud/Dropbox or similar and share the link and I will grab it. 

If privacy is a concern let me know and I will send you instructions for sharing the link. 

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Rikk Flohr: Adobe Photography Org
LvpusAuthor
Participating Frequently
Nov 4, 2020 8:01 AM UTC

Yes, it is an in-camera crop. Which is perfectly interpreted by Lightroom Classic.

The described workflow above worked well in Version 9.

When I now (version 10) open the photo in Lightroom cloud and enter the crop tool I can see that my new aspect setting diddn't sync. Meaning the aspect ratio frame is still 16:9 instead of "original" as it is in Lightroom Classic. The underlying image however is streched.

I do have a sample image right out of the camera. It is 20 MB large. How can I submit it?

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Rikk Flohr-Retired
Adobe Employee
Nov 3, 2020 2:28 PM UTC

It sounds like you are using an in-camera crop to get your 16:9 ratio.  Can you provide a sample image?

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Rikk Flohr: Adobe Photography Org
LvpusAuthor
Participating Frequently
Nov 3, 2020 11:34 AM UTC

Step 1: Import RAW Image

 

Step 2: Go to develop and change aspect ratio from 16:9 to "Original"

Step 3: Wait for the picture to sync to Adobe cloud. Goto cloud and open image. The image is distorted!

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Rikk Flohr-Retired
Adobe Employee
Nov 2, 2020 5:30 PM UTC

As Tom said above:

"A step by step and/or video of what you're doing & seeing might help identify what's going on." 

I haven't been able to replicate from the instructions received thus far. 

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Rikk Flohr: Adobe Photography Org
LvpusAuthor
Participating Frequently
Oct 29, 2020 4:51 PM UTC

BTW, this only happens if you do the standard (un)crop to "Original". If I use any other aspect ratio change it works fine.

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LvpusAuthor
Participating Frequently
Oct 29, 2020 4:45 PM UTC

Yes, this is new behavior since v10.

No, it does happen with landscape orientation as well

Yes, but only "auto" settings (basic toning).

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