P: (Windows) Application hangs when trying to open masking tool

Hello,

I just updated my Lightroom Classic to 13.0.0.15 and since then I cannot create any kind of mask. The little mask area (where all current masks on the photo are listed) appears but in black. And then Lightroom freezes. I already updated my graphic drivers and tried to work without gpu by changing the performance setting. When I click on the mask button Lightroom tries to recognize persons. On photos with persons this feature still works. But after or while creating this mask lightroom will crash too. What can I do? 😞

Lightroom Classic-Version: 13.0 [ 202309270914-5a1c6485 ]
Lizenz: Creative Cloud
Spracheinstellung: de
Betriebssystem: Windows 11 - Business Edition
Version: 11.0.22621
Anwendungsarchitektur: x64
Systemarchitektur: x64
Anzahl logischer Prozessoren: 24
Prozessorgeschwindigkeit: 3,7GHz
SQLite-Version: 3.36.0
CPU-Auslastung: 0,0%
Integrierter Speicher: 32693,3 MB
Dedizierter GPU-Speicher, der von Lightroom verwendet wird: 730,7MB / 8031,0MB (9%)
Für Lightroom verfügbarer phys. Speicher: 32693,3 MB
Von Lightroom verwendeter phys. Speicher: 1356,3 MB (4,1%)
Von Lightroom verwendeter virtueller Speicher: 2259,6 MB
Anzahl GDI-Objekte: 908
Anzahl BENUTZER-Objekte: 2962
Anzahl Prozess-Handles: 2455
Cache-Speichergröße: 102,4MB
Interne Camera Raw-Version: 16.0 [ 1677 ]
Maximale Anzahl Threads, die Camera Raw verwendet: 5
Camera Raw SIMD-Optimierung: SSE2,AVX,AVX2
Virtueller Speicher in Camera Raw: 104MB / 16346MB (0%)
Physischer Speicher in Camera Raw: 75MB / 32693MB (0%)
DPI-Einstellung des Systems: 168 DPI (High-DPI-Modus)
Desktop-Komposition aktiviert: Ja
Standardvorschaugröße: 3840 Pixel
Monitore/Anzeigegeräte: 1) 3840x2160
Eingabetypen: Multitouch: Nein, integrierte Toucheingabe: Nein, integrierter Stift: Nein, externe Toucheingabe: Nein, externer Stift: Nein, Tastatur: Nein

Informationen zum Grafikprozessor:
DirectX: NVIDIA GeForce RTX 3070 Ti (31.0.15.3758)
Anfangsstatus: GPU zum Exportieren wird standardmäßig unterstützt
Benutzerpräferenz: Automatisch

Anwendungsordner: C:\Program Files\Adobe\Adobe Lightroom Classic
Bibliothekspfad: C:\Users\André\Pictures\Lightroom\Lightroom Catalog-v13.lrcat
Einstellungen-Ordner: C:\Users\André\AppData\Roaming\Adobe\Lightroom

Installierte Zusatzmodule:
1) AdobeStock
2) Flickr
3) Luminar Neo
4) Nikon Tether-Zusatzmodul

Config.lua-Flags: None

Adapter Nr. 1: Anbieter : 10de
Gerät : 2482
Subsystem : 408f1458
Version : a1
Grafikspeicher : 8031
Adapter Nr. 2: Anbieter : 1414
Gerät : 8c
Subsystem : 0
Version : 0
Grafikspeicher : 0
AudioDeviceIOBlockSize: 1024
AudioDeviceName: $$$/dvaaudiodevice/SystemDefaultAndEffectiveDeviceName=System Default - Headphones (Arctis 7P+)#{comment}DVAAU-4201250: Open the audio hardware preferences page.
AudioDeviceNumberOfChannels: 2
AudioDeviceSampleRate: 48000
Build: LR5x83
Direct2DEnabled: false
GL_ACCUM_ALPHA_BITS: 16
GL_ACCUM_BLUE_BITS: 16
GL_ACCUM_GREEN_BITS: 16
GL_ACCUM_RED_BITS: 16
GL_ALPHA_BITS: 0
GL_BLUE_BITS: 8
GL_DEPTH_BITS: 24
GL_GREEN_BITS: 8
GL_MAX_3D_TEXTURE_SIZE: 16384
GL_MAX_TEXTURE_SIZE: 32768
GL_MAX_TEXTURE_UNITS: 4
GL_MAX_VIEWPORT_DIMS: 32768,32768
GL_RED_BITS: 8
GL_RENDERER: NVIDIA GeForce RTX 3070 Ti/PCIe/SSE2
GL_SHADING_LANGUAGE_VERSION: 4.60 NVIDIA
GL_STENCIL_BITS: 8
GL_VENDOR: NVIDIA Corporation
GL_VERSION: 4.6.0 NVIDIA 537.58
GPUDeviceEnabled: false
OGLEnabled: true
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I was importing photos and Lightroom froze after 8 of 500 photos were imported. I rebooted the PC (running Win 11) and the same problem occurred. I unistalled Lightroom and re-installed. Did not help.What can be done?

Masking is not possible. LR freezes instantly when you click on mask

No report is generated.

I have to close LR by task manager

Uninstall and reinstsall after restart doesn't work either

I reinstalled version 12.5 it works fine. I wait for stable version 🙂

After installing V 13 today Oct 11, I have ties a few lens blur exercises (2) and suddently, PC started to lag in LR 13 (I have a powerful PC). and then other functions could not work... I returned to V 12.5 and this for a few weeks until LR 13 get it's act strait.

PC Ryzen 7, Win11 64bit, 32GB memory, Drive C SSD has more than 1TB free, 

Just installed LrC 13 and am facing a freezing of LR when I click on the masking tool.

After clicking on the masking button, the masking tool bar (right hand side) opens and the usual small masking box starts to open, but stays black. Then there is showing up a black bar on top of the photo window and LR is frozen.

I had to go back to version 12.5. which is working perfectly fine.

The team is requesting a few logs from those of you on this thread. The logs are found at %appdata%/Adobe/CameraRaw/Logs%appdata%/Adobe/CameraRaw/Logs. 

Can anyone share a log?