P: ( Windows) Crash (ID 8881269)

Is there any Adobe support looking at this?

Any update on a resolution?

Hi Team any update on this one? Also yes this is a laptop and have been using lightroom and PS on it for the last 6 months with no issues. Thanks for your help Troy

Processor speed: 1.1GHz

'Is that correctly reported? Seems like an odd speed, and I would think LrC would not install with a CPU so far under minimum required specs.

Built-in memory: 7879.7 MB

Ok, at minimum required specs, but can it be upgraded? Or is this a laptop?

Graphics Processor Info: 
DirectX: Intel(R) UHD Graphics (26.20.100.7926)
Init State: GPU for Display supported by default
User Preference: Auto

So likely a laptop. But point being very limited graphics. Advanced capabilities in LrC may not work, AI anything for one.

Library Path: C:\Users\c_l_m\OneDrive\Pictures\Lightroom\Lightroom Catalog.lrcat

This one I often wonder about. That bit about OneDrive in the path. Does that mean the catalog is on the cloud? Or does it mean it is on a physical hard drive that gets synced to the cloud? I avoid OneDrive like the plague.

Are you certain that you're using Lightroom Classic? Your screenshot says "Lightroom" (without Classic) and the icon in it is the one for Lightroom (Cloud version).

Please post your System Information as Lightroom Classic (LrC) reports it. In LrC click on Help, then System Info, then Copy. Paste that information into a reply. Please present all information from first line down to and including Plug-in Info. Info after Plug-in info can be cut as that is just so much dead space to us non-Techs.

So, did you fill in some description of what led to the error. Did you click on the button to allow Adobe to contact you? Did you then provide your e-mail address (hopefully the same e-mail address you use to subscribe to your Adobe Plan). Did you then send the report?

Incidentally, you might consider adding the info as to what led to the error in a reply in your posting (this posting). That way you can insert a link to this posting in that box, using this posting as the info of what led to the error. That way you can have two approaches to getting aid, and might trigger Adobe to read this post.

Also, P.S. in this post, in a reply, include your system information as LrC reports it. I will place my SOP in the next reply. You can get ahead of the forthcoming inquiry's that may occur that way. And Adobe will want it.