Participant

P: Won't display 44 megapixel images in Library Loupe except in Fit

Forum|Forum|8 years ago
October 25, 2017
20 replies
787 views

In Library mode, any attempt to display a 50 Mpx RAW image in any 1:n magnification results in a grey box. Image appears only in FILL and FIT views. This renders the library mode useless for culling ultra-high-resolution images for fine focus or motion blurr so I'm basically forced to use a non-Adobe product for that simple function.

I've tested this with images shot on Canon 7D, 5D mkII, and 5D Sr. Images from the 5D Sr are the only one's that have a problem and it's only since the new Classic CC 7.0 release that this has come up.

PLEASE GIVE US BACK THE OLD VERSION OF Lightroom CC. It may have been slow but at least it worked.

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johnrellis

Legend

This bug doesn't occur in my LR 7.1 / Windows 10.

Does anyone else observe it in LR 7.1?

J

J453

Legend

We'll investigate. Thanks.

johnrellis

Legend

I observe similar symptoms on LR 7.0.1 / Windows 10 (in virtual-machine guest on Parallels MacOS 10.12.6).

A JPEG with dimensions 11,000 x 4,000 (44 MP) appears normal in Library Loupe Fit, but it appears as a grey box in 1:1.

A JPEG with dimensions 8,124 x 5,416 (43,999,584) appears normal in Fit and 1:1.

The workaround above works in my configuration: https://feedback.photoshop.com/photoshop_family/topics/lightroom-classic-cc-7-0-wont-display-50-mpx-...

Lightroom Classic version: 7.0.1 [ 1142117 ]
License: Creative Cloud
Operating system: Windows 10
Version: 10.0
Application architecture: x64
System architecture: x64
Logical processor count: 4
Processor speed: 2.7 GHz
Built-in memory: 8191.5 MB
Real memory available to Lightroom: 8191.5 MB
Real memory used by Lightroom: 2099.3 MB (25.6%)
Virtual memory used by Lightroom: 2257.1 MB
GDI objects count: 728
USER objects count: 1900
Process handles count: 1360
Memory cache size: 43.6MB
Maximum thread count used by Camera Raw: 3
Camera Raw SIMD optimization: SSE2,AVX,AVX2
Camera Raw virtual memory: 1427MB / 4095MB (34%)
Camera Raw real memory: 1428MB / 8191MB (17%)
System DPI setting: 96 DPI
Desktop composition enabled: Yes
Displays: 1) 2560x1440
Input types: Multitouch: No, Integrated touch: No, Integrated pen: Yes, External touch: No, External pen: No, Keyboard: No

Graphics Processor Info:
Check OpenGL support: Failed
Vendor:
Version:
Renderer:
LanguageVersion:

Application folder: C:\Program Files\Adobe\Adobe Lightroom Classic CC
Library Path: C:\Users\john\Pictures\Lightroom\Pano test\Pano test.lrcat
Settings Folder: C:\Users\john\AppData\Roaming\Adobe\Lightroom

Installed Plugins:
1) Any Source
2) Any Vision
3) Debugging Toolkit
4) Export LUT

Config.lua flags: None

Updated Toolkit: com.johnrellis.lrhiddenlua 7.0. (build )
Adapter #1: Vendor : 1ab8
Device : 4005
Subsystem : 4001ab8
Revision : 0
Video Memory : 512
Adapter #2: Vendor : 1414
Device : 8c
Subsystem : 0
Revision : 0
Video Memory : 0
AudioDeviceIOBlockSize: 1024
AudioDeviceName: Speakers (Parallels Audio Controller)
AudioDeviceNumberOfChannels: 2
AudioDeviceSampleRate: 48000
Build: 10.0x7
Direct2DEnabled: false
GL_ACCUM_ALPHA_BITS: 16
GL_ACCUM_BLUE_BITS: 16
GL_ACCUM_GREEN_BITS: 16
GL_ACCUM_RED_BITS: 16
GL_ALPHA_BITS: 8
GL_BLUE_BITS: 8
GL_DEPTH_BITS: 24
GL_GREEN_BITS: 8
GL_MAX_3D_TEXTURE_SIZE: 16384
GL_MAX_TEXTURE_SIZE: 16384
GL_MAX_TEXTURE_UNITS: 8
GL_MAX_VIEWPORT_DIMS: 16384,16384
GL_RED_BITS: 8
GL_RENDERER: Parallels using AMD Radeon R9 M370X OpenGL Engine
GL_SHADING_LANGUAGE_VERSION: 1.20
GL_STENCIL_BITS: 8
GL_VENDOR: Parallels and ATI Technologies Inc.
GL_VERSION: 2.1 ATI-1.51.8
GPUDeviceEnabled: false
OGLEnabled: true
GL_EXTENSIONS: GL_EXT_texture3D GL_ARB_color_buffer_float GL_ARB_depth_buffer_float GL_ARB_depth_clamp GL_ARB_depth_texture GL_ARB_draw_buffers GL_ARB_draw_elements_base_vertex GL_ARB_draw_instanced GL_ARB_fragment_program GL_ARB_fragment_program_shadow GL_ARB_fragment_shader GL_ARB_framebuffer_object GL_ARB_framebuffer_sRGB GL_ARB_half_float_pixel GL_ARB_half_float_vertex GL_ARB_imaging GL_ARB_multisample GL_ARB_multitexture GL_ARB_occlusion_query GL_ARB_pixel_buffer_object GL_ARB_point_parameters GL_ARB_point_sprite GL_ARB_provoking_vertex GL_ARB_seamless_cube_map GL_ARB_shader_objects GL_ARB_shader_texture_lod GL_ARB_shading_language_100 GL_ARB_shadow GL_ARB_shadow_ambient GL_ARB_sync GL_ARB_texture_border_clamp GL_ARB_texture_compression GL_ARB_texture_compression_rgtc GL_ARB_texture_cube_map GL_ARB_texture_env_add GL_ARB_texture_env_combine GL_ARB_texture_env_crossbar GL_ARB_texture_env_dot3 GL_ARB_texture_float GL_ARB_texture_mirrored_repeat GL_ARB_texture_non_power_of_two GL_ARB_texture_rectangle GL_ARB_texture_rg GL_ARB_transpose_matrix GL_ARB_vertex_array_bgra GL_ARB_vertex_blend GL_ARB_vertex_buffer_object GL_ARB_vertex_program GL_ARB_vertex_shader GL_ARB_window_pos GL_EXT_abgr GL_EXT_bgra GL_EXT_bindable_uniform GL_EXT_blend_color GL_EXT_blend_equation_separate GL_EXT_blend_func_separate GL_EXT_blend_minmax GL_EXT_blend_subtract GL_EXT_clip_volume_hint GL_EXT_depth_bounds_test GL_EXT_draw_buffers2 GL_EXT_draw_range_elements GL_EXT_fog_coord GL_EXT_framebuffer_blit GL_EXT_framebuffer_multisample GL_EXT_framebuffer_object GL_EXT_framebuffer_sRGB GL_EXT_geometry_shader4 GL_EXT_gpu_program_parameters GL_EXT_gpu_shader4 GL_EXT_multi_draw_arrays GL_EXT_packed_depth_stencil GL_EXT_packed_float GL_EXT_provoking_vertex GL_EXT_rescale_normal GL_EXT_secondary_color GL_EXT_separate_specular_color GL_EXT_shadow_funcs GL_EXT_stencil_two_side GL_EXT_stencil_wrap GL_EXT_texture_array GL_EXT_texture_compression_dxt1 GL_EXT_texture_compression_s3tc GL_EXT_texture_env_add GL_EXT_texture_filter_anisotropic GL_EXT_texture_integer GL_EXT_texture_lod_bias GL_EXT_texture_mirror_clamp GL_EXT_texture_rectangle GL_EXT_texture_shared_exponent GL_EXT_texture_sRGB GL_EXT_transform_feedback GL_EXT_vertex_array_bgra GL_ARB_vertex_array_object GL_ATI_separate_stencil GL_ATI_texture_env_combine3 GL_ATI_texture_float GL_ATI_texture_mirror_once GL_NV_blend_square GL_NV_conditional_render GL_NV_depth_clamp GL_NV_fog_distance GL_NV_light_max_exponent GL_NV_texgen_reflection GL_SGI_color_matrix GL_SGIS_generate_mipmap GL_SGIS_texture_edge_clamp GL_SGIS_texture_lod GL_EXT_texture_env_combine GL_NV_texture_rectangle GL_EXT_texture_edge_clamp GL_ARB_map_buffer_range WGL_ARB_extensions_string WGL_EXT_extensions_string WGL_ARB_pixel_format WGL_EXT_pixel_format WGL_EXT_swap_control WGL_ARB_pbuffer WGL_EXT_pbuffer WGL_ARB_create_context WGL_ARB_create_context_profile WGL_ARB_framebuffer_sRGB WGL_EXT_framebuffer_sRGB WGL_ARB_make_current_read WGL_EXT_make_current_read WGL_ARB_render_texture WGL_EXT_render_texture

CristianC25

Known Participant

Hello ! I have just discovered the same issue after creating a panorma from 20 shots @1844_2 Mpx raw photos. I try to zoom in at 1:1 or 1:2 or even 1:3. Lightroom is loading a blury image for about 1 minute and then shows a grey box as someone above has mentioned. This happens only in the Library module.

I have updated my PC's graphic card yesterday to an Nvidia GTX 1060 6GB and i have an i7 Haswell 2.7Ghz with 16GB of DDR3 1600Mhz. I have the latest Nvidia drivers installed yesterday - vers. 388.43. and I still have that bug. I am running Windows 7 Ultimate 64bit.

The above workaround doesn't work. In the meanwhile I will look at zoomed in previews in the Develop module or i will use the Library module from the previous Lightroom version.

S

simonsaith

Adobe Employee

I assume that you are on Windows? Could you try to make sure you have the latest GPU driver downloaded and installed directly from the vendor site?

If that still does not work, try the workaround described here https://feedback.photoshop.com/photoshop_family/topics/lightroom-classic-cc-bug-filmstrip-no-longer-works?

F

FeedbackCommunityMember

Inspiring

5DSR raws display normally for me also... 2017 27" iMac and late 2016 MacBook Pro 10.12.6. I've yet to hit any issues with the upgrade in my normal workflow. Am pleasantly pleased with a significant speed increase.

JohanElzenga

Community Expert

No problems here. I can view a 17416 x 4848 pixels TIFF panorama in 1:1 and even 3:1 if I want to. A 13348 x 4736 pixels DNG panorama also displays in any magnification I want.

-- Johan W. Elzenga

TechieKevB

Participant

I'm also having the same issue, I thought it was me! I dumped the previews and remade them but it makes no difference. I'm having this issue with TIFF images from stitched panoramas made outside of Lightroom. Seems to be only on the larger TIFF files

C

catduyck

Participating Frequently

You had an option to keep the old version next to the new one. Let's give this update a chance. Nobody is stopping you from reverting back. How do we ever get Lightroom better if there is never an upgrade/update. It states clearly in the download window under the options that you can install the new version next to the old one. Which is what I did so if there are serious problems I can just go back and wait till bugfixes are ironed out.

alanterra

Inspiring

I am not having any problems showing raw files from a Canon 5DS R. Perhaps it is a difference in computers? Mine is a iMac Retina 5K + macOS Sierra 10.12.6.

From the little that I can tell about the numerous complaints (display errors & slowdowns) about LR CC Classic, they seem to be concentrating on Windows machines. But not everyone says what their computer is, so it is hard to tell.

PS -- I don't think anything is keeping you from going back to the previous version. If you are a subscriber, you can use either version as you want. The file format of catalogs has changed, which can cause some issues though.

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