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Inspiring
June 16, 2026

Synchronize will not import files that are not in the catalog

  • June 16, 2026
  • 1 reply
  • 9 views

At first when I tried to synchronize a folder in Lightroom Classic, Synchronize said there are 424 photos to import, but then it did not import any. 

I am on release 15.3.1, which I am told is the latest, and Windows 11 Pro. I have installed all operating system updates and GPU updates. I have also restored preferences in LR Classic. At the top level of my catalog, selecting All Photos, I have tried looking for specific files that are not getting imported, and LR can’t find them, so they can’t be there somewhere else in my catalog. I have never had this problem before. I have quit LR several times, and it sometimes would tell me that there was a corrupt file, so I deleted those files from my system.

Now when I try to synchronize, it says “importing files at their current location”, but nothing ever happens. When I ended the import, it told me that 2 files were unsupported or damaged. The files are type .ARW, created by a Sony A1 camera, that I have had no problems with in the past.

I have also tried the suggestion below, and when I search for photos that should have been imported, LR can’t find them:

  Click on All Photographs on the left hand side of the Library module, under Catalog

  Turn off all filters (Ctrl-L once or twice)

  Expand all stacks (Photo->Stacking->Expand All Stacks)

  Search for at least one of these photos by file name, using the Lightroom Filter Bar

Please help!

1 reply

Inspiring
June 16, 2026

My computer’s system information is:

OS Name    Microsoft Windows 11 Pro
Version    10.0.26200 Build 26200
Other OS Description     Not Available
OS Manufacturer    Microsoft Corporation
System Name    JANETSDESKTOP
System Manufacturer    ASUS
System Model    System Product Name
System Type    x64-based PC
System SKU    SKU
Processor    12th Gen Intel(R) Core(TM) i7-12700K, 3600 Mhz, 12 Core(s), 20 Logical Processor(s)
BIOS Version/Date    American Megatrends Inc. 1720, 8/12/2022
SMBIOS Version    3.4
Embedded Controller Version    255.255
BIOS Mode    UEFI
BaseBoard Manufacturer    ASUSTeK COMPUTER INC.
BaseBoard Product    PRIME Z690-A
BaseBoard Version    Rev 1.xx
Platform Role    Desktop
Secure Boot State    Off
PCR7 Configuration    Elevation Required to View
Windows Directory    C:\WINDOWS
System Directory    C:\WINDOWS\system32
Boot Device    \Device\HarddiskVolume4
Locale    United States
Hardware Abstraction Layer    Version = "10.0.26100.1"
User Name    JANETSDESKTOP\jahorton
Time Zone    Pacific Daylight Time
Installed Physical Memory (RAM)    32.0 GB
Total Physical Memory    31.7 GB
Available Physical Memory    9.50 GB
Total Virtual Memory    93.7 GB
Available Virtual Memory    54.6 GB
Page File Space    62.0 GB
Page File    C:\pagefile.sys
Kernel DMA Protection    Off
Virtualization-based security    Not enabled
App Control for Business policy    Enforced
App Control for Business user mode policy    Off
Automatic Device Encryption Support    Elevation Required to View
Hyper-V - VM Monitor Mode Extensions    Yes
Hyper-V - Second Level Address Translation Extensions    Yes
Hyper-V - Virtualization Enabled in Firmware    Yes
Hyper-V - Data Execution Protection    Yes