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Participant
April 14, 2023

3d Capture beta causing crashing

  • April 14, 2023
  • 4 replies
  • 565 views

Hi. After uploading the photos to 3d Capture (beta), the  3d Sampler immediately crashes. Does anyone know what causes this?

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    4 replies

    karmoruuAuthor
    Participant
    April 14, 2023

    not sure how or where i can find that type of info but maybe this helps. Its some type of crash log file

    LoryAline
    Community Manager
    Community Manager
    April 14, 2023

    Thank you for the details, I've found your reports on the support this will help us investigate the crash.

    We will fix this as soon as we can. 

    Thank you.

    karmoruuAuthor
    Participant
    April 14, 2023

    Hey, thanks for answering!

    Hi,
    I imported regular small jpgs, each not bigger than 1MB (screenshots). 70 photos
    Also tried photos made with phone

    Crash occurs every time when uploading is finished

    Other programs are shut.

    Installed the latest version yesterday.
    Today uninstaller and reinstalled.
    Now it crashes as soon as I open the application

    My computer info;
    MacBook Pro (16-inch, 2021)
    Chip Apple M1 Max
    Memory 32 GB
    Startup Disk Macintosh HD
    Serial Number W65X69RGOW

    LoryAline
    Community Manager
    Community Manager
    April 14, 2023

    Hi,

    Can you tell us wich format you tried to import? 
    Can you share a screenshot of the preview of you dataset? 

    We support datasets smaller than 6G pixels (6 000 000 000 pixels) in total. It represents 500 photos of 12M pixels. 
    Can you make sure it is smaller?

    Also a lot of crashes and bugs were fixed in 4.1.0, on wich version of 3D Sampler are you working?

    Here's a link to de documentation for 3D Capture if needed:
    https://substance3d.adobe.com/documentation/sadoc/3d-capture-247825363.html

    Thank you.