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May 16, 2023

Adobe Substance 3D Doesn't start

  • May 16, 2023
  • 1 reply
  • 183 views
-------------------------------------
Translated Report (Full Report Below)
-------------------------------------
 
Process:               Adobe Substance 3D Sampler [87765]
Path:                  /Applications/Adobe Substance 3D Sampler/Adobe Substance 3D Sampler.app/Contents/MacOS/Adobe Substance 3D Sampler
Identifier:            com.adobe.adobe-substance-3d-sampler
Version:               4.1.0 (4.1.0)
Code Type:             ARM-64 (Native)
Parent Process:        launchd [1]
User ID:               501
 
Date/Time:             2023-05-16 15:43:39.1798 +0200
OS Version:            macOS 12.5.1 (21G83)
Report Version:        12
Anonymous UUID:        77DDB318-0EF8-60F4-CD91-52FC9C890FBA
 
Sleep/Wake UUID:       39F23215-57DE-40DD-B9F3-6C03691EFB1C
 
Time Awake Since Boot: 570000 seconds
Time Since Wake:       3549 seconds
 
System Integrity Protection: enabled
 
Crashed Thread:        0  Dispatch queue: com.apple.main-thread
 
Exception Type:        EXC_CRASH (SIGABRT)
Exception Codes:       0x0000000000000000, 0x0000000000000000
Exception Note:        EXC_CORPSE_NOTIFY
 
Application Specific Information:
abort() called
 
 
Kernel Triage:
VM - pmap_enter failed with resource shortage
VM - pmap_enter failed with resource shortage
VM - pmap_enter failed with resource shortage
VM - pmap_enter failed with resource shortage
VM - pmap_enter failed with resource shortage
 
 
Thread 0 Crashed::  Dispatch queue: com.apple.main-thread
0   libsystem_kernel.dylib               0x188a22d98 __pthread_kill + 8
1   libsystem_pthread.dylib             0x188a57ee0 pthread_kill + 288
2   libsystem_c.dylib                   0x188992340 abort + 168
3   libc++abi.dylib                     0x188a12b08 abort_message + 132
4   libc++abi.dylib                     0x188a02938 demangling_terminate_handler() + 312
5   libobjc.A.dylib                     0x1888f8330 _objc_terminate() + 160
6   libc++abi.dylib                     0x188a11ea4 std::__terminate(void (*)()) + 20
7   libc++abi.dylib                     0x188a14c1c __cxxabiv1::failed_throw(__cxxabiv1::__cxa_exception*) + 36
8   libc++abi.dylib                     0x188a14bc8 __cxa_throw + 140
9   Adobe Substance 3D Sampler           0x1018d6170 0x100e60000 + 10969456
10  Adobe Substance 3D Sampler           0x101018acc 0x100e60000 + 1805004
11  Adobe Substance 3D Sampler           0x100e8875c 0x100e60000 + 165724
12  Adobe Substance 3D Sampler           0x100e8ab80 0x100e60000 + 174976
13  dyld                                 0x10445508c start + 520
 
Thread 1:
0   libsystem_pthread.dylib             0x188a53078 start_wqthread + 0
 
Thread 2:
0   libsystem_pthread.dylib             0x188a53078 start_wqthread + 0
 
Thread 3:
0   libsystem_pthread.dylib             0x188a53078 start_wqthread + 0
 
Thread 4:
0   libsystem_pthread.dylib             0x188a53078 start_wqthread + 0
 
Thread 5:: Qt bearer thread
0   libsystem_kernel.dylib               0x188a22eb0 poll + 8
1   QtCore                               0x10da3f250 qt_safe_poll(pollfd*, unsigned int, timespec const*) + 436
2   QtCore                               0x10da40a50 QEventDispatcherUNIX::processEvents(QFlags<QEventLoop::ProcessEventsFlag>) + 980
3   QtCore                               0x10d9dd954 QEventLoop::exec(QFlags<QEventLoop::ProcessEventsFlag>) + 524
4   QtCore                               0x10d81d6e4 QThread::exec() + 136
5   QtCore                               0x10d81e6a0 0x10d7fc000 + 140960
6   libsystem_pthread.dylib             0x188a5826c _pthread_start + 148
7   libsystem_pthread.dylib             0x188a5308c thread_start + 8
 
Thread 6:: QQmlThread
0   libsystem_kernel.dylib               0x188a22eb0 poll + 8
1   QtCore                               0x10da3f250 qt_safe_poll(pollfd*, unsigned int, timespec const*) + 436
2   QtCore                               0x10da40a50 QEventDispatcherUNIX::processEvents(QFlags<QEventLoop::ProcessEventsFlag>) + 980
3   QtCore                               0x10d9dd954 QEventLoop::exec(QFlags<QEventLoop::ProcessEventsFlag>) + 524
4   QtCore                               0x10d81d6e4 QThread::exec() + 136
5   QtQml                               0x107815480 0x1075a0000 + 2577536
6   QtCore                               0x10d81e6a0 0x10d7fc000 + 140960
7   libsystem_pthread.dylib             0x188a5826c _pthread_start + 148
8   libsystem_pthread.dylib             0x188a5308c thread_start + 8
 
Thread 7:: Thread (pooled)
0   libsystem_kernel.dylib               0x188a1e270 __psynch_cvwait + 8
1   libsystem_pthread.dylib             0x188a5883c _pthread_cond_wait + 1236
2   QtCore                               0x10d826918 0x10d7fc000 + 174360
3   QtCore                               0x10d826630 0x10d7fc000 + 173616
4   QtCore                               0x10d826598 QWaitCondition::wait(QMutex*, QDeadlineTimer) + 100
5   QtCore                               0x10d822b78 0x10d7fc000 + 158584
6   QtCore                               0x10d81e6a0 0x10d7fc000 + 140960
7   libsystem_pthread.dylib             0x188a5826c _pthread_start + 148
8   libsystem_pthread.dylib             0x188a5308c thread_start + 8
 
Thread 8:: Thread (pooled)
0   libsystem_kernel.dylib               0x188a1e270 __psynch_cvwait + 8
1   libsystem_pthread.dylib             0x188a5883c _pthread_cond_wait + 1236
2   QtCore                               0x10d826918 0x10d7fc000 + 174360
3   QtCore                               0x10d826630 0x10d7fc000 + 173616
4   QtCore                               0x10d826598 QWaitCondition::wait(QMutex*, QDeadlineTimer) + 100
5   QtCore                               0x10d822b78 0x10d7fc000 + 158584
6   QtCore                               0x10d81e6a0 0x10d7fc000 + 140960
7   libsystem_pthread.dylib             0x188a5826c _pthread_start + 148
8   libsystem_pthread.dylib             0x188a5308c thread_start + 8
 
Thread 9:: Thread (pooled)
0   libsystem_kernel.dylib               0x188a1e270 __psynch_cvwait + 8
1   libsystem_pthread.dylib             0x188a5883c _pthread_cond_wait + 1236
2   QtCore                               0x10d826918 0x10d7fc000 + 174360
3   QtCore                               0x10d826630 0x10d7fc000 + 173616
4   QtCore                               0x10d826598 QWaitCondition::wait(QMutex*, QDeadlineTimer) + 100
5   QtCore                               0x10d822b78 0x10d7fc000 + 158584
6   QtCore                               0x10d81e6a0 0x10d7fc000 + 140960
7   libsystem_pthread.dylib             0x188a5826c _pthread_start + 148
8   libsystem_pthread.dylib             0x188a5308c thread_start + 8
 
Thread 10:: Thread (pooled)
0   libsystem_kernel.dylib               0x188a1e270 __psynch_cvwait + 8
1   libsystem_pthread.dylib             0x188a5883c _pthread_cond_wait + 1236
2   QtCore                               0x10d826918 0x10d7fc000 + 174360
3   QtCore                               0x10d826630 0x10d7fc000 + 173616
4   QtCore                               0x10d826598 QWaitCondition::wait(QMutex*, QDeadlineTimer) + 100
5   QtCore                               0x10d822b78 0x10d7fc000 + 158584
6   QtCore                               0x10d81e6a0 0x10d7fc000 + 140960
7   libsystem_pthread.dylib             0x188a5826c _pthread_start + 148
8   libsystem_pthread.dylib             0x188a5308c thread_start + 8
 
Thread 11:: Thread (pooled)
0   libsystem_kernel.dylib               0x188a1e270 __psynch_cvwait + 8
1   libsystem_pthread.dylib             0x188a5883c _pthread_cond_wait + 1236
2   QtCore                               0x10d826918 0x10d7fc000 + 174360
3   QtCore                               0x10d826630 0x10d7fc000 + 173616
4   QtCore                               0x10d826598 QWaitCondition::wait(QMutex*, QDeadlineTimer) + 100
5   QtCore                               0x10d822b78 0x10d7fc000 + 158584
6   QtCore                               0x10d81e6a0 0x10d7fc000 + 140960
7   libsystem_pthread.dylib             0x188a5826c _pthread_start + 148
8   libsystem_pthread.dylib             0x188a5308c thread_start + 8
 
Thread 12:: Thread (pooled)
0   libsystem_kernel.dylib               0x188a1e270 __psynch_cvwait + 8
1   libsystem_pthread.dylib             0x188a5883c _pthread_cond_wait + 1236
2   QtCore                               0x10d826918 0x10d7fc000 + 174360
3   QtCore                               0x10d826630 0x10d7fc000 + 173616
4   QtCore                               0x10d826598 QWaitCondition::wait(QMutex*, QDeadlineTimer) + 100
5   QtCore                               0x10d822b78 0x10d7fc000 + 158584
6   QtCore                               0x10d81e6a0 0x10d7fc000 + 140960
7   libsystem_pthread.dylib             0x188a5826c _pthread_start + 148
8   libsystem_pthread.dylib             0x188a5308c thread_start + 8
 
Thread 13:: Thread (pooled)
0   libsystem_kernel.dylib               0x188a1e270 __psynch_cvwait + 8
1   libsystem_pthread.dylib             0x188a5883c _pthread_cond_wait + 1236
2   QtCore                               0x10d826918 0x10d7fc000 + 174360
3   QtCore                               0x10d826630 0x10d7fc000 + 173616
4   QtCore                               0x10d826598 QWaitCondition::wait(QMutex*, QDeadlineTimer) + 100
5   QtCore                               0x10d822b78 0x10d7fc000 + 158584
6   QtCore                               0x10d81e6a0 0x10d7fc000 + 140960
7   libsystem_pthread.dylib             0x188a5826c _pthread_start + 148
8   libsystem_pthread.dylib             0x188a5308c thread_start + 8
 
Thread 14:: Thread (pooled)
0   libsystem_kernel.dylib               0x188a1e270 __psynch_cvwait + 8
1   libsystem_pthread.dylib             0x188a5883c _pthread_cond_wait + 1236
2   QtCore                               0x10d826918 0x10d7fc000 + 174360
3   QtCore                               0x10d826630 0x10d7fc000 + 173616
4   QtCore                               0x10d826598 QWaitCondition::wait(QMutex*, QDeadlineTimer) + 100
5   QtCore                               0x10d822b78 0x10d7fc000 + 158584
6   QtCore                               0x10d81e6a0 0x10d7fc000 + 140960
7   libsystem_pthread.dylib             0x188a5826c _pthread_start + 148
8   libsystem_pthread.dylib             0x188a5308c thread_start + 8
 
Thread 15:: Thread (pooled)
0   libsystem_kernel.dylib               0x188a1e270 __psynch_cvwait + 8
1   libsystem_pthread.dylib             0x188a5883c _pthread_cond_wait + 1236
2   QtCore                               0x10d826918 0x10d7fc000 + 174360
3   QtCore                               0x10d826630 0x10d7fc000 + 173616
4   QtCore                               0x10d826598 QWaitCondition::wait(QMutex*, QDeadlineTimer) + 100
5   QtCore                               0x10d822b78 0x10d7fc000 + 158584
6   QtCore                               0x10d81e6a0 0x10d7fc000 + 140960
7   libsystem_pthread.dylib             0x188a5826c _pthread_start + 148
8   libsystem_pthread.dylib             0x188a5308c thread_start + 8
 
Thread 16:: Thread (pooled)
0   libsystem_kernel.dylib               0x188a1e270 __psynch_cvwait + 8
1   libsystem_pthread.dylib             0x188a5883c _pthread_cond_wait + 1236
2   QtCore                               0x10d826918 0x10d7fc000 + 174360
3   QtCore                               0x10d826630 0x10d7fc000 + 173616
4   QtCore                               0x10d826598 QWaitCondition::wait(QMutex*, QDeadlineTimer) + 100
5   QtCore                               0x10d822b78 0x10d7fc000 + 158584
6   QtCore                               0x10d81e6a0 0x10d7fc000 + 140960
7   libsystem_pthread.dylib             0x188a5826c _pthread_start + 148
8   libsystem_pthread.dylib             0x188a5308c thread_start + 8
 
Thread 17:
0   libsystem_pthread.dylib             0x188a53078 start_wqthread + 0
 
Thread 18:
0   libsystem_pthread.dylib             0x188a53078 start_wqthread + 0
 
Thread 19:
0   libsystem_pthread.dylib             0x188a53078 start_wqthread + 0
 
Thread 20:
0   libsystem_pthread.dylib             0x188a53078 start_wqthread + 0
 
Thread 21:: com.adobe.ngl-GetCachedProfile-0x170297000
0   libsystem_kernel.dylib               0x188a1a8b0 mach_msg_trap + 8
1   libsystem_kernel.dylib               0x188a1ad20 mach_msg + 76
2   Security                             0x18abc1f90 Security::ModuleNexus<Security::SecurityServer::ClientSession::Global>::make() + 436
3   Security                             0x18ae31800 invocation function for block in Security::ModuleNexusCommon::create(void* (*)()) + 24
4   libdispatch.dylib                   0x1888941b4 _dispatch_client_callout + 20
5   libdispatch.dylib                   0x188895a34 _dispatch_once_callout + 32
6   Security                             0x18ab5bbf4 Security::ModuleNexusCommon::create(void* (*)()) + 140
7   Security                             0x18ab7945c Security::ModuleNexus<Security::SecurityServer::ClientSession::Global>::operator()() + 64
8   Security                             0x18ab78ef8 Security::SecurityServer::ClientSession::activate() + 108
9   Security                             0x18abc1c74 Security::MDSSession::DbOpen(char const*, cssm_net_address const*, unsigned int, Security::AccessCredentials const*, void const*, long&) + 148
10  Security                             0x18abc1ac4 mds_DbOpen(long, char const*, cssm_net_address const*, unsigned int, cssm_access_credentials const*, void const*, long*) + 324
11  Security                             0x18ab6008c Security::MDSClient::Directory::cdsa() const + 108
12  Security                             0x18acdbee4 Security::MDSClient::Directory::dlGetFirst(cssm_query const&, cssm_db_record_attribute_data&, cssm_data*, cssm_db_unique_record*&) + 60
13  Security                             0x18ab5fac0 Security::CssmClient::Table<Security::MDSClient::Common>::startQuery(Security::CssmQuery const&, bool) + 312
14  Security                             0x18ab5f6fc Security::CssmClient::Table<Security::MDSClient::Common>::fetch(Security::CssmClient::Query const&, int) + 112
15  Security                             0x18ab5e5b8 CSSM_ModuleLoad + 804
16  Security                             0x18ab5ddb8 Security::CssmClient::ModuleImpl::activate() + 220
17  Security                             0x18ab5db64 Security::CssmClient::AttachmentImpl::activate() + 172
18  Security                             0x18ab748e8 Security::CssmClient::DbImpl::open() + 176
19  Security                             0x18ab74804 Security::CssmClient::DbImpl::activate() + 148
20  Security                             0x18acbdbd0 Security::CssmClient::DbImpl::handle() + 88
21  Security                             0x18acdb258 Security::CssmClient::DbImpl::unlock() + 16
22  Security                             0x18adcaf58 SecKeychainUnlock + 244
23  Adobe Substance 3D Sampler           0x102a2065c 0x100e60000 + 29099612
24  Adobe Substance 3D Sampler           0x102a1f224 0x100e60000 + 29094436
25  Adobe Substance 3D Sampler           0x102a1ae68 0x100e60000 + 29077096
26  Adobe Substance 3D Sampler           0x1029bd9f4 0x100e60000 + 28695028
27  Adobe Substance 3D Sampler           0x102971de0 0x100e60000 + 28384736
28  Adobe Substance 3D Sampler           0x102975518 0x100e60000 + 28398872
29  Adobe Substance 3D Sampler           0x1029a7ad0 0x100e60000 + 28605136
30  Adobe Substance 3D Sampler           0x10298ef2c 0x100e60000 + 28503852
31  Adobe Substance 3D Sampler           0x10298eebc 0x100e60000 + 28503740
32  Adobe Substance 3D Sampler           0x1029f8cc4 0x100e60000 + 28937412
33  Adobe Substance 3D Sampler           0x10284fad8 0x100e60000 + 27196120
34  Adobe Substance 3D Sampler           0x10287d928 0x100e60000 + 27384104
35  Adobe Substance 3D Sampler           0x10287d870 0x100e60000 + 27383920
36  Adobe Substance 3D Sampler           0x10287da9c 0x100e60000 + 27384476
37  libsystem_pthread.dylib             0x188a5826c _pthread_start + 148
38  libsystem_pthread.dylib             0x188a5308c thread_start + 8
 
Thread 22:: com.adobe.ngl-ProcessNglIngestEvents-0x170323000
0   libsystem_kernel.dylib               0x188a1e270 __psynch_cvwait + 8
1   libsystem_pthread.dylib             0x188a5883c _pthread_cond_wait + 1236
2   libc++.1.dylib                       0x1889a7320 std::__1::condition_variable::__do_timed_wait(std::__1::unique_lock<std::__1::mutex>&, std::__1::chrono::time_point<std::__1::chrono::system_clock, std::__1::chrono::duration<long long, std::__1::ratio<1l, 1000000000l> > >) + 100
3   Adobe Substance 3D Sampler           0x102936438 0x100e60000 + 28140600
4   Adobe Substance 3D Sampler           0x10287d928 0x100e60000 + 27384104
5   Adobe Substance 3D Sampler           0x10287d870 0x100e60000 + 27383920
6   Adobe Substance 3D Sampler           0x10287da9c 0x100e60000 + 27384476
7   libsystem_pthread.dylib             0x188a5826c _pthread_start + 148
8   libsystem_pthread.dylib             0x188a5308c thread_start + 8
 
Thread 23:: com.adobe.ngl-MonitorSuccessEventsThread-0x1703af000
0   libsystem_kernel.dylib               0x188a1e270 __psynch_cvwait + 8
1   libsystem_pthread.dylib             0x188a5883c _pthread_cond_wait + 1236
2   libc++.1.dylib                       0x1889a7320 std::__1::condition_variable::__do_timed_wait(std::__1::unique_lock<std::__1::mutex>&, std::__1::chrono::time_point<std::__1::chrono::system_clock, std::__1::chrono::duration<long long, std::__1::ratio<1l, 1000000000l> > >) + 100
3   Adobe Substance 3D Sampler           0x102936dc4 0x100e60000 + 28143044
4   Adobe Substance 3D Sampler           0x10287d928 0x100e60000 + 27384104
5   Adobe Substance 3D Sampler           0x10287d870 0x100e60000 + 27383920
6   Adobe Substance 3D Sampler           0x10287da9c 0x100e60000 + 27384476
7   libsystem_pthread.dylib             0x188a5826c _pthread_start + 148
8   libsystem_pthread.dylib             0x188a5308c thread_start + 8
 
 
Thread 0 crashed with ARM Thread State (64-bit):
    x0: 0x0000000000000000   x1: 0x0000000000000000   x2: 0x0000000000000000   x3: 0x0000000000000000
    x4: 0x00005ffeeae246a8   x5: 0x0000000000000008   x6: 0x0000000000000020   x7: 0x0000000000000100
    x8: 0x56a1cfbd2add669d   x9: 0x56a1cfbc2e91e31d  x10: 0x00000000000007fb  x11: 0x00000000000007fd
   x12: 0x000000000000007c  x13: 0x0000000098801ffb  x14: 0x0000000098a02000  x15: 0x0000000000000004
   x16: 0x0000000000000148  x17: 0x00000001e2b7b680  x18: 0x0000000000000000  x19: 0x0000000000000006
   x20: 0x00000001044c8580  x21: 0x0000000000000103  x22: 0x00000001044c8660  x23: 0x000000011661b150
   x24: 0x0000000103be6b28  x25: 0x0000000103be3c98  x26: 0x0000000000000000  x27: 0x0000000000000000
   x28: 0x0000000103be3e18   fp: 0x000000016ef9eda0   lr: 0x0000000188a57ee0
    sp: 0x000000016ef9ed80   pc: 0x0000000188a22d98 cpsr: 0x40001000
   far: 0x00000001035bd200  esr: 0x56000080  Address size fault
 
Binary Images:
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External Modification Summary:
  Calls made by other processes targeting this process:
    task_for_pid: 0
    thread_create: 0
    thread_set_state: 0
  Calls made by this process:
    task_for_pid: 0
    thread_create: 0
    thread_set_state: 0
  Calls made by all processes on this machine:
    task_for_pid: 0
    thread_create: 0
    thread_set_state: 0
 
VM Region Summary:
ReadOnly portion of Libraries: Total=1.2G resident=0K(0%) swapped_out_or_unallocated=1.2G(100%)
Writable regions: Total=1.1G written=0K(0%) resident=0K(0%) swapped_out=0K(0%) unallocated=1.1G(100%)
 
                                VIRTUAL   REGION 
REGION TYPE                        SIZE    COUNT (non-coalesced) 
===========                     =======  ======= 
Accelerate framework               128K        1 
Activity Tracing                   256K        1 
CG backing stores                 4992K        8 
ColorSync                          576K       25 
CoreAnimation                       16K        1 
CoreGraphics                        48K        3 
CoreUI image data                  240K        2 
Foundation                          16K        1 
JS VM Gigacage                    4096K        1 
JS VM Isolated Heap               4384K        5 
JS VM Isolated Heap (reserved)    2016K        1         reserved VM address space (unallocated)
Kernel Alloc Once                   32K        1 
MALLOC                           246.3M       43 
MALLOC guard page                  192K       10 
MALLOC_MEDIUM (reserved)         480.0M        4         reserved VM address space (unallocated)
MALLOC_NANO (reserved)           384.0M        1         reserved VM address space (unallocated)
OpenGL GLSL                        256K        3 
STACK GUARD                       56.4M       24 
Stack                             27.7M       24 
VM_ALLOCATE                       3872K       28 
__AUTH                            2116K      216 
__AUTH_CONST                      16.9M      386 
__CTF                               756        1 
__DATA                            16.9M      454 
__DATA_CONST                      18.8M      451 
__DATA_DIRTY                      1283K      147 
__FONT_DATA                          4K        1 
__GLSLBUILTINS                    5176K        1 
__LINKEDIT                       643.1M       68 
__OBJC_CONST                      2491K      190 
__OBJC_RO                         83.0M        1 
__OBJC_RW                         3168K        1 
__TEXT                           556.8M      468 
__UNICODE                          592K        1 
dyld private memory               1408K        3 
mapped file                       83.9M       25 
shared memory                      880K       14 
===========                     =======  ======= 
TOTAL                              2.6G     2615 
TOTAL, minus reserved VM space     1.7G     2615 
 
 
 
-----------
Full Report
-----------
 
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    1 reply

    Ares Hovhannesyan
    Community Expert
    Community Expert
    May 24, 2023

    Use the Creative Cloud Cleaner Tool to solve installation issues
    https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html