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BryTime
Participant
December 5, 2023

App not loading

  • December 5, 2023
  • 2 replies
  • 582 views

Hello, so I was trying to load up my Sampler app as I always do and this time the app itself just won't open up. There's no loading screen presented or anything popping up. It's as if I didn't touch the open button. I am on the latest version which is 4.2.2 on Windows 11. It's strange as I was able to load up the app just earlier today and all of a sudden it doesn't work.

    2 replies

    B
    BryTimeAuthor
    Participant
    December 11, 2023

    Thank you, I reinstalled the app after a couple of days and now it's working. Much appreciated!

      Cyril Dellenbach
      Community Manager
      Cyril DellenbachCommunity Manager
      Community Manager
      December 6, 2023

      Hi @BryTime,

       

      Can you at least see it running in the task manager (Ctrl + Shift + Esc)? Did the 4.2.2 update trigger the issue or the update was already made?

       

      I would first try a simple update of the GPU (can solve many issues), you can also uninstall/reinstall the application and if this doesn't work, I advise you to delete the files in

      STEAM:
      • Win: ~/AppData/Roaming/Allegorithmic/ Adobe Substance 3D Sampler
      • Mac: /Users/USER/Library/Application Support/Allegorithmic/Adobe Substance 3D Sampler
      • Linux: /home/username/.local/share/Allegorithmic/Substance 3D sampler
      ADOBE:
      • Win :~/AppData/Roaming/Adobe/Adobe Substance 3D Sampler
      • Mac: /Users/USER/Library/Application Support/Adobe/Adobe Substance 3D Sampler

       

      This should fully clean your Substance 3D Sampler.

       

      Let me know if this helps.

       

      Cyril Dellenbach (Micro) | QA Support Artist | Adobe
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