Skip to main content
franciscocidade
Participant
Jan 31, 2024 11:03 AM UTC
Open for Voting

cant launch new substance sampler 4.3.0

Hello all,

 

I have updated the substance sampler to the newer version, but it cant even open it. It says program is not responding.

I closed all the other softwares i was working on but even so it crashes.

I installed the previous version and works perfectly.

Any ideia of what may be?

    2 replies

    franciscocidadeAuthor
    Participant
    Jan 31, 2024 11:30 PM UTC

    Hello,

     

    thank you very much for your quick answer.

    I had deleted the folder that you told me to delete, i install it again and now it works 🙂

     

    Thank you very much for your help and attention

    Translate
      LoryAline
      Community Manager
      LoryAlineCommunity Manager
      Community Manager
      Jan 31, 2024 1:22 PM UTC

      Hi,

      Can you give us the specifications of your device?

      Did Sampler Launch and you get the message or did you get the message and Sampler don't even launch?

      You can try to rename (for back-up or delete this following folder:
      ~/AppData/Roaming/Allegorithmic (or Adobe)/Adobe Substance 3D Sampler

       

      Translate
      Terms & ConditionsAccessibility statement
      Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices