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J
Jesus N
Participant
June 5, 2024

Error to adding filters: An unexpected error has occurred while processing the layer stack

  • June 5, 2024
  • 6 replies
  • 854 views

Hi, I am receiving this error message every time I add a filter like Dirt, Water, Color variation or color replacement. Imposible to create a material. I am working with a Mac Studio M1 ultra. I have deactivated the option of GPU in the seccction of Machine learning of preferences. Could you please give me info to solve the problem.  Thanks in advance. 

6 replies

J
Jesus NAuthor
Participant
June 6, 2024

Hi Marion. Following your instruction i have cleanly delete sampler, and reinstall it and finally the problem have been solve. 

Thank you very much.

Marion3D
Community Manager
Marion3DCommunity Manager
Community Manager
June 6, 2024

It looks like the filters have been deleted. Did you do any cleanup yourself? Did it happen after you updated version from a version to another?

 

Could you please try to completely dinsinstall and cleanly delete sampler, and reinstall it "fresh"? 

    J
    Jesus NAuthor
    Participant
    June 6, 2024

    Hi, I am receiving this error message every time I add a filter like Dirt, Water, Color variation or color replacement. Imposible to create a material. I am working with a Mac Studio M1 ultra. I have deactivated the option of GPU in the seccction of Machine learning of preferences. Could you please give me info to solve the problem.  Thanks in advance. 

    Marion3D
    Community Manager
    Marion3DCommunity Manager
    Community Manager
    June 6, 2024

    Hi Jesus,
    Here are how to export the Sampler logs.

     

    Could you please try to add a filter to have the error and then export the log and join it to a comment in this post?
    So we could see the errors that cause this

    J
    Jesus NAuthor
    Participant
    June 6, 2024

    Hi Marion, 

    I attache the Sampler log: 

    Software version: Adobe Substance 3D Sampler-4.4.0-rc.2
    Build number: 4500

    OS: Mac OS X - Sonona 14.5
    Kernel: darwin 23.5.0

    Screen : resolution 3008x1692, origin 0x0, depth 24, refresh rate 30Hz, DPI 72
    Screen : resolution 1080x1920, origin 3008x160, depth 24, refresh rate 60Hz, DPI 72
    Screen : resolution 1920x1080, origin 4088x55, depth 24, refresh rate 60Hz, DPI 72

    Volume Macintosh HD size: 926.35 GB
    Volume Macintosh HD available: 443.89 GB

    GPU description: Apple M1 Ultra
    GPU VRAM amount: 65536 MB
    GPU version: 4.1 Metal - 88.1

    CPU model: Apple M1 Ultra
    RAM: 65536 MB

     

    Thank you and please ask me for more information if you need.

    Marion3D
    Community Manager
    Marion3DCommunity Manager
    Community Manager
    June 5, 2024

    Hi Jesus,

    Could you please add a log? Which version of Sampler are you currenlty using?

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