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defaultamstyed20icb
Participant
January 21, 2025

Image to Material (AI) doesn't work with GPU

  • January 21, 2025
  • 3 replies
  • 429 views

Hey,
GPU acceleration doesn't work anymore in Substance 3D Sampler. I have to deactivate GPU accelerated Neural Networks or 3D Sampler crashes because of the Image to texture (AI) tool.

PC Setup:
Intel Core i9 14900KF

64GB RAM

NVIDIA RTX 5000 Ada (newest Driver included)

 

I already deleted the App/Roaming/Adobe/... etc folder and restarted everything, but still doesn't work.

Old files don't work either when updating the file.

I'm clueless.

 

3 replies

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defaultamstyed20icbAuthor
Participant
July 22, 2025

It seems, Substance 3D Sampler doesn't like its own project preview.
My workstation "blue screened" after just opening Substance 3D Sampler without opening any project, but it's trying to preview last used (heavy) projects in the Menu, if the preview is activated.
Now I'm working only with the list view of last used as solution.

 

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defaultamstyed20icbAuthor
Participant
January 22, 2025

Hello,

Both driver didn't perform very well so far.

It seems my GPU doesn't like work with AI.

It works now with CPU and way lower resolution,but the time it takes to export....
I have the strange feeling that my old PC had a better performance in Substance 3DSampler with 2x RTX 2080Ti and Default resolution.

Guillaume_Substance3D
Community Manager
Guillaume_Substance3DCommunity Manager
Community Manager
January 21, 2025

Hello,

Sorry to read this.

It seems you switch from nvidia 551.86 to 553.62 recently.

 

First is it possible for you to perform a test by switching back to the previous 551.86.

Tell me if it fix your issue. In a second time we will check together for a solution.

 

Thanks for your help.

Guillaume

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