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Viviana_Curella0609
Participant
Apr 17, 2025 8:45 AM UTC
Open for Voting

"Incompatible with the device" but my PC meets all the requirements

My PC meets all the requirements, it's even considered "optimal", what is going on? Which version should I install? This is my first time using this software. All the other Adobe softwares work just fine.

2 replies

Ares Hovhannesyan
Community Expert
Ares HovhannesyanCommunity Expert
Community Expert
Apr 18, 2025 7:14 PM UTC

No crushes with latest NVIDIA Driver for RTX 4060. What is your GPU?

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Marion3D
Community Manager
Marion3DCommunity Manager
Community Manager
Apr 17, 2025 8:53 AM UTC

Hi Viviana,

On which version of your drivers are you currenlty?

Some version of Nvidia drivers (572.42 and 572.47 for GeForce and 572.16 for RTX pro) make sampler crash at launch, we make that popup window appear when the version detected is one of those.

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