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February 17, 2024

Installed Adobe Sampler but it says entry point not found

  • February 17, 2024
  • 1 reply
  • 587 views

I have already downloaded the Visual C++ Redistributable Packages for Visual Studio 2013 and sfc /scannow
it there were no corrupted files found but still show this error:

 

The procedure entry point vkGetPhysicalDeviceMemoryProperties2 could not be located in the dynamic link library C:\Program Files\Adobe Substance 3D Sampler\usd_ms.dll.

 

My other apps work fine, Photoshop, After effects, Premiere etc.

Hope to hear from you because i need to finish a project

    1 reply

    Guillaume_Substance3D
    Community Manager
    Community Manager
    February 19, 2024

    Hello,

     

    What is your GPU? Your graphic driver is out of date.

    Also there is a possibility you are using a non compatible GPU.