Participant

Meshes Missing / Inaccessible

Forum|Forum|10 months ago
April 2, 2025
6 replies
493 views

Hi, new here.

The meshes are not working correctly. I cannot use or see them in the viewport. I've tried importing different file types, creating various meshes, and nothing works. Am I missing something?

Guillaume_Substance3D

Community Manager

Thanks for your resonse. I have a Quadro P5000, which works well with Substance Painter, but perhaps not with Sampler.

Hello,

Yes, Substance Sampler uses a different viewport rendering engine than Substance Painter.

System requirements | Substance 3D Sampler

Regards,

Guillaume

LoryAline

Community Manager

Hi,

To know if this is an hardware issue you can compare with our minimum requirments here.
If you meet them please send me your logfile so we can investigate further, and fix the issue.

Regards

R

RenaeTheFlorist

Participating Frequently

I have the SAME issue. I'm not technically gifted, but My husband is (engineer) and my computer isn't exactly "low end". I still have no idea what's going on. and just want to make my textures... *Sob*

A

avaron3dAuthor

Participant

Please download the attached file to view this post

15246919.doc

Guillaume_Substance3D

Community Manager

Hello,

In this case, looks like a GPU compatibility issue.

Will confirm with the log file.

Regards,

Guillaume

LoryAline

Community Manager

Hi,

We are aware of this issue and are working on a fix.
Can you share with us your log file ?
To do so go to Help menu > Export Log (it will ask you to choose the path to export it)

You can take a look at your 2D maps and especially the opacity and share a screenshot too ? (In case it is a different bug)

Thanks !

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