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leighv123
Inspiring
December 7, 2023

Not launching app after updating to 4.2.2

  • December 7, 2023
  • 10 replies
  • 1417 views

After updating to the latest version 4.2.2 nothing happens when I try and launch Sampler.  Running Windows 10 and the latest Nvidia Studio driver V546.01.  So far have tried the following to troubleshoot...

- Restarted PC

- See if Sampler is running in the task manager.... it is not.

- Deleted the folder AppData/Roaming/Adobe/Adobe Substance 3D Sampler

- Uninstalled using CC Desktop app

- Reinstalled

- Tried launching from CC Desktop app as well as directly from the .exe

All I get is nothing for a few seconds, followed by the cursor briefly changing to the wait cursor (blue circle). No loading screen... nothing.

Please help.

 

      This topic has been closed for replies.

      10 replies

      Cyril Dellenbach
      Community Manager
      Cyril DellenbachCommunity Manager
      Community Manager
      January 12, 2024

      The rollbacks are now also available on Steam! Properties > Betas > Betas participation

       

      Cyril Dellenbach (Micro) | QA Support Artist | Adobe
      LoryAline
      Community Manager
      LoryAlineCommunity Manager
      Community Manager
      January 10, 2024

      We found the issue for Sampler 4.2.2 not launching and are fixing it for the upcoming release.

        Cyril Dellenbach
        Community Manager
        Cyril DellenbachCommunity Manager
        Community Manager
        January 9, 2024

        Currently not. I'll see if we can make them available.

        Cyril Dellenbach (Micro) | QA Support Artist | Adobe
        L
        leighv123Author
        Inspiring
        December 28, 2023

        Cyril,

         

        Here are my specs...

        - Desktop PC (Windows 10 Version 22H2)

        - CPU: Intel(R) Core(TM) i7-6700 CPU @ 3.40GHz

        - GPU: Nvidia GeForce RTX 2060 Super

         

        Let me know if you need anything else.

         

          J
          JSZeh
          Participant
          December 22, 2023

          Can I rollback versions on Steam?

            Cyril Dellenbach
            Community Manager
            Cyril DellenbachCommunity Manager
            Community Manager
            December 22, 2023

            As you saw on another thread, this issue seems to affect other users too, so there's a lot of chances this is a bug with 4.2.2 and not an issue related specificaly to your sessions.

             

            Therefore, in order to help us investigate, could you share your hardware specifications? Which GPU, CPU, Laptop, etc.?

             

            In the meantime, I advise you to simply rollback to 4.2.1 as you already did. What's the issue you're facing with OpenGL normal maps? Just so you know, we have changed the behavior of Substance 3D Sampler regarding OpenGL, and it doesn't switch the map in the 2D viewport, but at the export.

             

            Best regards,

            Cyril Dellenbach (Micro) | QA Support Artist | Adobe
            L
            leighv123Author
            Inspiring
            December 22, 2023

            Apologies for the delayed reply.  Yes I did try that and still no luck.

            I also updated the Nvidia driver as a new one was released... now running Nvidia Studio Driver 546.33.

            Do you have any other suggestions?

            LoryAline
            Community Manager
            LoryAlineCommunity Manager
            Community Manager
            December 11, 2023

            After the change for a previous version, did you try to re-install the 4.2.2?

            L
            leighv123Author
            Inspiring
            December 9, 2023

            Hi,

            Yes it works when insatalling previous versions... however 4.2.1 did not output normal maps correctly when selecting OpenGL in preferences... therefore I have to go back to 4.1.2.

            This is getting VERY frustrating!

            LoryAline
            Community Manager
            LoryAlineCommunity Manager
            Community Manager
            December 7, 2023

            Hi,
            did you try to install another version of 3D Sampler from CCD app?
            Does Sampler Launch with another version?

             

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