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Dr.Porsche
Participant
December 28, 2023

Sample Crashes During 3D Object Creation

  • December 28, 2023
  • 1 reply
  • 152 views

I have 4.2.2 running on a 13th Gen i7, Radeon 7900XTX with 32GB memory.  I upload 20 JPG images that were cleaned and saved under the latest version of Photoshop.  After submitting them the app runs for about 10 seconds and then says there was an error.  "An unexpected error has occurred.  Please contact technical support via Help..."  I've done that twice. 

 

Anybody else having this issue?  

1 reply

Ares Hovhannesyan
Community Expert
Ares HovhannesyanCommunity Expert
Community Expert
December 29, 2023

Marry Christmas and Happy Holidays

It also happrns in my workflow if some conditions are breaked https://helpx.adobe.com/substance-3d-sampler/features-and-workflows/3d-capture.html#:~:text=What%20are%20the%20best%20capture%20conditions%20for%20photogrammetry%3F

Please share your log file Exporting the log file | Substance 3D Sampler (adobe.com) and send to Team. 

Thanks

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