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Participant
Jun 23, 2023 6:27 AM UTC
Needs More Info

Sampler Apple Silicon support

Hi,

 

according to the changelog, Sampler should be able to support Apple Silicon. I already tried removing and reinstalling through Steam, but only ever get the Intel edition. Painter and Designer are being installed correctly with the Apple Silicon binaries.

 

How can I install the Apple Silicon version of Substance Sampler (Steam Edition)?

 

Thank you

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8 replies

LoryAline
Community Manager
Community Manager
Jul 10, 2023 2:56 PM UTC

Thank you all, we are investigating on this and will keep you update! 

Regards.

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Participant
Jul 10, 2023 2:50 PM UTC

@Guillaume_Substance3D 

Your are funny.

Thank you for your answer.

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Guillaume_Substance3D
Community Manager
Community Manager
Jul 10, 2023 2:34 PM UTC

Hello, I'm talking about Substance Sampler here 😉 I'm a member of Susbtance Sampler team, I think what I'm talking about is right.

 

Does this is a mistake on our side? (copy past from the CCD release) Yes.

Does it affect the perfomances? Not really.

Do we neeed to continue this thread, even if the question is answered? No.

 

We plan to do the same as Designer and Painter with universal builds. But I can not give you any official ETA.

 

FYI, a release note is not an advertisement but the refelect of the job done by the whole team to improve the software, but you know sometimes (because we are human) mistakes happend.

 

Kind regards,

Guillaume

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Participant
Jul 10, 2023 1:10 PM UTC

@Guillaume_Substance3D 

Which is not true. Substance Designer and Substance Painter are native.

Also: In your steam release information you explicitly state "[Application] Native Apple silicon (M1) support" (see attached screenshot)

So when will this (advertised) feature be released? What's your timeline here?

 

 

 

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Guillaume_Substance3D
Community Manager
Community Manager
Jul 10, 2023 12:32 PM UTC

Hello,

Currently our Steam builds are not Apple Silicon native.

Only the Creative Cloud Desktop version is.

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Participant
Jul 8, 2023 4:18 AM UTC

@LoryAline Any news?

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Participant
Jun 26, 2023 1:47 PM UTC
Please download the attached file to view this post
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LoryAline
Community Manager
Community Manager
Jun 26, 2023 12:52 PM UTC

Hi,
Can you share your logfile?


Or did you try to reach the support already?



Thank you!

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