Skip to main content
A
Anonymous
August 16, 2021

sampler is crashing

  • August 16, 2021
  • 1 reply
  • 285 views

Dear sub3d community,

 

I am using a Lenovo IdeaPad Flex 5 with 16 GB ram and intel irisxe graphics. The sampler opens quickly without any trouble. loads the materials too. But it gets hang in the middle of something and goes complete blank. a white screen appears. I lost my works twice. can anyone help me with how to enable autosave or how to solve this issue? I can't attach log files as that option doesn't even appear.

1 reply

A
Anonymous
August 17, 2021

I must say the resolution of query takes a lot of time here. A dedicated cx support will be appreciated. As I posted earlier my sampler is freezing and a white screen appears. I have lost 3 files because of this. PFA the log file exported after opening the program. Once a white screen appears everything is gone and I have to end the task using task manager.

LoryAline
Community Manager
LoryAlineCommunity Manager
Community Manager
August 17, 2021

Hi,

 

According to the log file you're low on VRAM (128MB). Substance 3D Sampler needs at least 4GB of VRAM to run properly.

You can take a look here to know more about the minimum requirements :
https://substance3d.adobe.com/documentation/sadoc/system-requirements-185106444.html

Feel free to ask any other questions.
Thank you

Terms & ConditionsAccessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices