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Tengoku
Participant
June 29, 2026

Sampler not starting after splash screen

  • June 29, 2026
  • 14 replies
  • 96 views

Sampler does not start after the splash screen.

When I open it, I get the splash screen, then it disappears and nothing is happening, in the logs it says there is a previous Sampler instance open but it says even if it’s the first start or even after restarting the computer and also that is stopping in the UI/QML startup stage (I assume is something related to the UI generating or something like that).

In task manager there is no reference to the sampler or any 3D, only the creative cloud which is the launcher.

I deleted everything, used the CC cleaner for cleaning Sampler, I reinstalled the Nvidia studio driver (currently 610.62). I have no idea what I must do to make it work, restarted my PC between the installations.

I attached lower the last logs I got from version 6.0.2.

 

      14 replies

      friedpixels
      Participating Frequently
      August 17, 2026

      sorry it said my post had an error when posting but it posted anyways, sorry double post.

      friedpixels
      Participating Frequently
      August 17, 2026

      Same problem here, updated to latest version to see if it was fixed and did not fix it. Also as pointed out, the latest available version through creative cloud is 6.0.2 not .3. Also trying updating to latest nvidia drivers(610.88 on 5090, win11 ) , did not work either. Clicking on anything from the startup window crashes the app. Hilarious.

      friedpixels
      Participating Frequently
      August 18, 2026

      I did a complete uninstall of Sampler, searched through any Sampler folder left behind and removed. Did a new install and it actually opened and went past the startup screen but is still super buggy and not very responsive. Thats my update. 

      Marion3D
      Community Manager
      Marion3DCommunity Manager
      Community Manager
      August 20, 2026

      Hi ​@friedpixels ,
      For the other user, the issue was coming from them using Windows 10, which is not supported by the Substance software apps.
      Your issue seems to be different, would you be able to share your logs with us?
      Thanks in advance!

      Marion3D
      Community Manager
      Marion3DCommunity Manager
      Community Manager
      June 30, 2026

      Hi ​@Tengoku ,

      There is an issue with that specific version of the Nvidia drivers, we have made a workaround to make it work in the latest version of sampler (6.0.3) which was released last week.
      Please let me know if you still have an issue after the update!
       

      TengokuAuthor
      Participant
      June 30, 2026

      Hello! The last version that is available to download from Creative Cloud is Sampler 6.0.2, and with that version it doesn't work either, I tried with previous version and the latest version, same outcome.

      Guillaume_Substance3D
      Community Manager
      Guillaume_Substance3DCommunity Manager
      Community Manager
      July 2, 2026

      Hello,

      Are you using Windows 10? If yes, this is your issue, not Substance Sampler.

       

      https://experienceleague.adobe.com/en/docs/substance-3d-sampler/using/getting-started/system-requirements#

       

      Guillaume

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