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Participant
June 29, 2026

Sampler not starting after splash screen

  • June 29, 2026
  • 1 reply
  • 42 views

Sampler does not start after the splash screen.

When I open it, I get the splash screen, then it disappears and nothing is happening, in the logs it says there is a previous Sampler instance open but it says even if it’s the first start or even after restarting the computer and also that is stopping in the UI/QML startup stage (I assume is something related to the UI generating or something like that).

In task manager there is no reference to the sampler or any 3D, only the creative cloud which is the launcher.

I deleted everything, used the CC cleaner for cleaning Sampler, I reinstalled the Nvidia studio driver (currently 610.62). I have no idea what I must do to make it work, restarted my PC between the installations.

I attached lower the last logs I got from version 6.0.2.

 

    1 reply

    Marion3D
    Community Manager
    Community Manager
    June 30, 2026

    Hi ​@Tengoku ,

    There is an issue with that specific version of the Nvidia drivers, we have made a workaround to make it work in the latest version of sampler (6.0.3) which was released last week.
    Please let me know if you still have an issue after the update!
     

    TengokuAuthor
    Participant
    June 30, 2026

    Hello! The last version that is available to download from Creative Cloud is Sampler 6.0.2, and with that version it doesn't work either, I tried with previous version and the latest version, same outcome.

    Guillaume_Substance3D
    Community Manager
    Community Manager
    July 2, 2026

    Hello,

    Are you using Windows 10? If yes, this is your issue, not Substance Sampler.

     

    https://experienceleague.adobe.com/en/docs/substance-3d-sampler/using/getting-started/system-requirements#

     

    Guillaume