Skip to main content
E
El.Li
Participant
July 22, 2025

Sampler viewport bug

  • July 22, 2025
  • 2 replies
  • 171 views

Hello, I have a problem with the visibility of the mesh. Every time I create a new project I can't see the mesh and materials on the viewport, everything is black, both in the 2d and 3d view, the only thing I see is the grid.


The version of Sampler is the latest available and I use windows. The problem occurs with both New Project and Empty Project

2 replies

E
El.LiAuthor
Participant
July 29, 2025

I solve the problem. My pc isn't good enough for the latest version of the program. So I installed another version of the program, but now I can't use the AI function. 

LoryAline
Community Manager
LoryAlineCommunity Manager
Community Manager
July 23, 2025

Hi,
Can you share your logfile? To do so, go to Help>Export Log.
Can you ensure your device meets the minimum requirements for Sampler to work?
https://helpx.adobe.com/substance-3d-sampler/getting-started/system-requirements.html

Terms & ConditionsAccessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices