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fluffycuffy
Participant
October 7, 2022

Substance 3D Sampler | Crashes after splashscreen.

  • October 7, 2022
  • 1 reply
  • 239 views

--- VERSION:
Substance 3D Sampler Version 3.4.1 (Latest)

--- REPRO:
I just purchased the Substance app pack.
Restart computer,

Open Creative Cloud,

Launch Substance 3D Sampler,

Splash screen is shown,

then main window is shown for ten seconds, completely white, crashes.
This is 100% reproducable.

--- PLATFORM & SPEC:

 

Manufacturer/ Model:

MSI GS76 Stealth 11UG-232

Specs:

OS: Windows 10 Home (fresh installation, fresh installed drivers from OEM)
CPU: Core i9-11900H @ 2.5 - 4.9GHz
Chipset: HM570
GPU: NVIDIA® GeForce RTX™ 3070 Laptop GPU (fresh installed drivers)
Video Memory: 8G GDDR6
Memory: 32GB (16G*2) DDR4 3200MHz
HDD Capacity: 1TB NVMe SSD (Interface: NVMe )

Full Source: MSI Website (see MSI GS76 Stealth 11UG-232)

Multiple Monitors (Laptop, HDMI cable to Samsung C24F390

--- LOG:
Awaiting instruction (unable to personally uncover at the time of post)

    1 reply

    Baptiste_Substance_3D
    Community Manager
    Community Manager
    October 10, 2022

    Can you post a log file please? You can get it without launching the application

    https://substance3d.adobe.com/documentation/sadoc/exporting-the-log-file-188974570.html