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davidk26439369
Participant
August 19, 2021

Substance 3d Sampler does not open after changing monitor

  • August 19, 2021
  • 3 replies
  • 624 views

After changing to 4k monitor substance Sampler is loading indefinetly showing only splash screen. Old Build Alchemist works. Kind of weird as monitor was the only change made.

3 replies

LoryAline
Community Manager
Community Manager
August 23, 2021

Hi,

Can you try to delete this file:
C:/Users/Username/AppData/Roaming/Allegorithmic/Adobe Substance 3D Sampler/panelsLayout.json

And relaunch Substance 3D Sampler?

Keep us update.
Lory

davidk26439369
Participant
August 31, 2021

Sorry for delay. Now it works. Thank you

LoryAline
Community Manager
Community Manager
September 1, 2021

Hi,

Happy to hear it! 

Baptiste_Substance_3D
Community Manager
Community Manager
August 21, 2021

Hello,

Can you send us the log file?

https://substance3d.adobe.com/documentation/sadoc/exporting-the-log-file-188974570.html

It could help us resolve your issue.

 

Best

davidk26439369
Participant
August 21, 2021

in atachment

Ares Hovhannesyan
Community Expert
Community Expert
August 20, 2021

Did you try to reinstall Sampler?

davidk26439369
Participant
August 20, 2021

Yes. with 2 diferent versions. no luck.