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davidk26439369
Participant
Aug 19, 2021 1:34 PM UTC
Open for Voting

Substance 3d Sampler does not open after changing monitor

After changing to 4k monitor substance Sampler is loading indefinetly showing only splash screen. Old Build Alchemist works. Kind of weird as monitor was the only change made.

7 replies

LoryAline
Community Manager
Community Manager
Aug 23, 2021 7:35 AM UTC

Hi,

Can you try to delete this file:
C:/Users/Username/AppData/Roaming/Allegorithmic/Adobe Substance 3D Sampler/panelsLayout.json

And relaunch Substance 3D Sampler?

Keep us update.
Lory

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davidk26439369
Participant
Aug 31, 2021 4:42 PM UTC

Sorry for delay. Now it works. Thank you

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LoryAline
Community Manager
Community Manager
Sep 1, 2021 7:29 AM UTC

Hi,

Happy to hear it! 

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Baptiste_Substance_3D
Community Manager
Community Manager
Aug 21, 2021 10:31 AM UTC

Hello,

Can you send us the log file?

https://substance3d.adobe.com/documentation/sadoc/exporting-the-log-file-188974570.html

It could help us resolve your issue.

 

Best

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davidk26439369
Participant
Aug 21, 2021 6:43 PM UTC

in atachment

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Ares Hovhannesyan
Community Expert
Community Expert
Aug 20, 2021 5:18 PM UTC

Did you try to reinstall Sampler?

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davidk26439369
Participant
Aug 20, 2021 6:34 PM UTC

Yes. with 2 diferent versions. no luck.

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