"Substance needs to close message" after starting the program

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Hi there,

after weeks of trying different drivers with my 3090 and now 5090, it still crashes. In the main overview I get the message "Substance encountered a problem and needs to close". I have already sent the bug report multiple times but still I get no updates unfortunately.

Could you help me please, I really need the program to run.

Currently I run on the 572.83 driver version.

The issues started with the update to the 5.0 version of Substance Sampler.

Kind Regards

How to

N

nicolas_3866Author

Participant

Hi Cyrill,

thank you very much. All I had to do was the renaming/deleting the folder as you advised and for now it seems to work. Awesome!

Kind Regards

Nicolas

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Cyril Dellenbach

Community Manager

Hi @nicolas_3866,

Thank you for sharing.

Can you detail your repro steps, so I can understand how the crash occured? In addition, considering your crash report, I advise you to try to rename (for back-up) or delete this following folder:

~/AppData/Roaming/Allegorithmic (or Adobe)/Adobe Substance 3D Sampler

It will reset your Sampler. You will just need to reconnect your local folders if any.

Best regards,

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Cyril Dellenbach (Micro) | Product Manager | Substance Painter

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