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Participant
October 8, 2023

Substance Sampler doesn't export materials

  • October 8, 2023
  • 3 replies
  • 359 views

Hi, 

I downloaded a granite material pack from the internet. I'm trying to export those materials from sampler to painter, but is not working properly. How can I solve this?

Thanks!!

3 replies

Cyril Dellenbach
Community Manager
Community Manager
October 11, 2023

Thanks for reporting, I can indeed reproduce. We're taking a look at the issue, and I'll keep you updated.

 

Cyril Dellenbach (Micro) | QA Support Artist | Adobe
ninjo3DAuthor
Participant
October 11, 2023

Hello Cyril,
Thank you for your response.

 

Yes, I tried to reopen Sampler and also reinstalling it. After that, the issue was persisting, so I exported a default material from Sampler gallery with no issue.

 

Yesterday I managed to export the material, but sampler created a file with a long name with random letters and numbers. So definitely is a file issue. Here you have the download link if you want to give a try: 
https://ambientcg.com/view?id=GraniteSubstance001

Thank you!


Cyril Dellenbach
Community Manager
Community Manager
October 9, 2023

Hello @ninjo3D,

 

I know how this advice sounds, but have you already tried to close and reopen the Sampler project before exporting? This could very well solves the issue.

 

With that being said, I'm not aware of such an issue, and everything works as expected on my side. Therefore, if the problem persists, I'd like to take a look at your .SSA file.

 

Keep me updated.

 

Cyril Dellenbach (Micro) | QA Support Artist | Adobe