Skip to main content
R
Rakayah
Participant
June 21, 2022

Substance Sampler instantly crashing

  • June 21, 2022
  • 1 reply
  • 797 views

At first it crashed immediately after I saved my project. After that if I tried to load it it would crash after the program opened. I figured the file had bugged out so I deleted it and started fresh. Same issue. I opened a blank file and tried to save it with no changes, as soon as I clicked Save As it crashed.

I looked on the forum for help and some had luck deleting their folder and others deleting the 'Your Assets' folder. Did both those steps, launched the program, I saw the sphere load up > froze > crashed.

I restarted my PC and didn't open anything else other than Substance Sampler but no changes.

 

I'm out of ideas and have been pulling my hair out for about an hour now so any help would be greatly appreciated. I've attached my log below.

    1 reply

    Baptiste_Substance_3D
    Community Manager
    Baptiste_Substance_3DCommunity Manager
    Community Manager
    June 22, 2022

    Hello,

    Can you send us the log.txt (not the JSON file) please?

     

    A "hard refrash" of Sampler could help. You can delete the following folder

    • Windows: C:\Users\username\AppData\Roaming\Adobe\Adobe Substance 3D Sampler
    • Mac OS: Macintosh > Users > username > Library > Application Support > Adobe> Adobe Substance 3D Sampler

     

    When you relaunch Sampler, it will recompute all thumbnails. You will only loose your preferences (language, UI layout) and the list of connected folders in your Assets panel that you will have to re-connect.

     

    Best

      Terms & ConditionsAccessibility statement
      Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices