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default0xnjinjnnada
Participant
July 19, 2023

Substance Sampler not showing 3D object (beta)

  • July 19, 2023
  • 2 replies
  • 1373 views

Hello, our IT dept have installed Substance Sampler for us on our mac but when trying to create a new project the option to create a new 3D object using 3D object (beta) is not appearing an an option. We succesfully used this proir to the IT dept re-imaging and re-installing all software on our mac. We are also unable to open this previous project now, and can't create a new one as the 3D Object (beta) is not appearing where we expect to. Does anyone know why this option is not there anymore, or how we can get it back?

Any help greatly appreciated!

 

 

2 replies

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default0xnjinjnnadaAuthor
Participant
July 19, 2023

Hello Cyril, 

 

Thank you for your promt reply. That's the problem! We have version 3.3.0 using MacOS Ventura, perhaps they gave us a newer version before the mac was re-imaged. 

 

I will ask them to uninstall it and hopefully they can re-install a newer version!

 

Many thanks for your help!

 

 

    Cyril Dellenbach
    Community Manager
    Cyril DellenbachCommunity Manager
    Community Manager
    July 19, 2023

    Hello @default0xnjinjnnada,

     

    Thanks for the question.

     

    First of all, I'd make sure that the Substance 3D Sampler version used is 4.0 or higher, and that the MacOS is Ventura or Monterey. If not, the 3D Capture won't be available.

     

    Is there a pop-up error when trying to open a previously made 3D Capture project? If you're trying to create a project with the Get Content button instead of the Project pannel, does the 3D Capture feature show up?

     

     

    Also, would you mind sharing your log (help>Export log), so I can take a deeper look?

     

    Let me know,

     

     

    Cyril Dellenbach (Micro) | QA Support Artist | Adobe
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