Substance Sampler, since update all materials black, nothing showing.

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opening up the app first time since update, all materials are black, nothing showing whether using starting assets, image to material ai etc..

set to use correct graphics card in Nvidia (1070)

Please help, as auto renewal is coming up soon, I am paying for a product that no longer works.

Thanks.

Image to Material

LoryAline

Community Manager

You can try this:
delete or rename (for back up) this folder :
~/AppData/Roaming/Adobe/Adobe Substance 3D Sampler

This will reset your Sampler so make sure you have backups if needed.

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T

tristand23527894Author

Participating Frequently

Please download the attached file to view this post

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15201214.doc

Marion3D

Community Manager

Hi,
Could you please share your logs with us?

Here is how https://helpx.adobe.com/substance-3d-sampler/technical-support/exporting-the-log-file.html

Thanks

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T

tristand23527894Author

Participating Frequently

Hi, I cannot see any change at all when adding an invert layer with input channel set to Opacity

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LoryAline

Community Manager

Hi,
We are working on a fix, it should be vailable in the next releases.
In the meantime you can add an invert filter to invert the opacity to be able to work.
Do not hesitate to reach us if you encounter any other issue.

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