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eyespiah
eyespiah
Participant
July 1, 2023

Unexpected Error in 3D Capture Photoset Alignment

  • July 1, 2023
  • 2 replies
  • 1597 views

Hi!

 

I've just got started on Adobe Sampler and I'm trying to convert a set of images from a product photoshoot into a 3D object. 

 

Importing the photoset goes fine, but it comes up with "an unexpected error occured" in the alignment process. 

 

I made the images transparent PNGs in the hopes that it would be super easy for the AI to find the object but even with bight green background JPEG, it threw up the same error.

 

Any advice?

 

My PC specs are attached, as well as a error log and a screenshot of the error!

2 replies

Cyril Dellenbach
Community Manager
Cyril DellenbachCommunity Manager
Community Manager
August 3, 2023

Hi @eyespiah,

 

Thanks for the question.

 

Considering your screenshot and the log, your project has very probably not enough picture to compute the 3D model. I advise you to have around 60 images in order to make a clean scan.

 

The green background shouldn't be an issue, but just so you know, Substance 3D Sampler has natively an option to mask your object.

 

Best regards,

 

Cyril Dellenbach (Micro) | QA Support Artist | Adobe
T
Terrence31399807pgnh
Participant
August 1, 2023

Hello,

When using Adobe Sampler to convert product photoshoot images into a 3D object, encountering an "unexpected error" during alignment can be addressed by following these steps: Ensure high-quality, well-lit images with simple backgrounds. Use at least 50 varied images from different angles. Update Adobe Sampler, restart the software, and retry. Seek help from Adobe's support forums or customer support. If issues persist, consider alternative 3D modeling software. 3D object creation from photos is complex; results depend on image quality and Tell PDQ object complexity. Experimenting with different images and settings can improve alignment. Good luck with your project!

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