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ShiroHeisenberg
Participant
August 26, 2023

Unexpected error when uploading images to Substance 3D capture

  • August 26, 2023
  • 1 reply
  • 815 views

I've been attempting to import pictures( of a Zootopia style wolf ), that are multi angle but for some reason it keeps giving me a unexpected error, yesterday the pictures did import but it would fail on the align stage, but now it doesn't even import into the program anymore

 

 

    1 reply

    Cyril Dellenbach
    Community Manager
    Cyril DellenbachCommunity Manager
    Community Manager
    August 28, 2023

    Hi @ShiroHeisenberg,

     

    Thanks for the message and the log.

     

    First, I have to warn you that your GPU is below our minimum requirement, and this can result with a lot of various issues.

     

    With that being said, the 3D Capture mainly relies on the Dataset, therefore can you share screenshots from the pictures used in the scanning process, so I can have a better idea on what's happening? Also, how many pictures did you import to Substance Sampler?

     

    In addition, you can take a look at our documentation and/or tutorials in order to make sure you didn't miss anything special.


    Keep me updated,

     

    Cyril Dellenbach (Micro) | QA Support Artist | Adobe
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