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David_Davitatze9316
Participating Frequently
April 2, 2026

Generative Fill / Generate in Photoshop BETA

  • April 2, 2026
  • 1 reply
  • 37 views

Hello,

 

I am experiencing an issue with Generative Fill / Generate in Photoshop BETA.

After selecting an area in the image and clicking Generate, the following error message appears:

“There was a problem and your request could not be completed. Please try again later.”

The issue happens consistently every time I try to use the feature.

Could you please help identify what may be causing this issue and how to fix it?

 

Thank you.

      1 reply

      CShubert
      Community Manager
      CShubertCommunity Manager
      Community Manager
      April 13, 2026

      Hi ​@David_Davitatze9316 this error message can happen if your internet service is temporarily down, or the server for the GenAI tools.  Do you see this all the time or only on certain images?  Do you have the same issue with the same image in Ps general release version?

      Please share a video or screenshots of what your workflow is when you see this error message.

       

      1. Download the latest Ps Beta: Adobe Photoshop Version: 27.6.0 20260412.m.3501 2f62d66  arm64 (beta, PublicBeta)
      2. If you still have issues…

      3. Try resetting Prefs for the Beta:
        /Users/yourname/Library/Preferences/ Photoshop Beta Settings (Mac Ventura)
        /Users/yourname/Library/Preferences/Adobe\ Photoshop\ \(Beta\)\ Settings (Mac)


        C:\Users\user name\AppData\Roaming\Adobe\Adobe Photoshop (Beta)\Adobe Photoshop (Beta) Settings


        Launch BETA Photoshop While Pressing The Keyboard Shortcut
        With Photoshop closed, press and hold Shift+Ctrl+Alt (Win) / Shift+Command+Option (Mac) on your keyboard and then Launch Photoshop the way you normally would.
        https://helpx.adobe.com/photoshop/using/preferences.html#Manually 

        2. It may help if we could see your Photoshop beta System Info. Launch Photoshop beta, and select Help >System Info...and copy/paste the text in a reply.  

        Thanks,

        Cory - Photoshop Product Manager

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