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I am experiencing an issue with Generative Fill in Photoshop.

Forum|Forum|4 days ago
April 15, 2026
1 reply
17 views

Every time I try to use Generative Fill, I receive one of the following error messages:

"An error occurred. Please try again later."
"We encountered an unexpected error."

This issue has been ongoing for the past 2–3 days and happens consistently on every attempt.

What I tried:

Restarted Photoshop
Logged out and logged back into my Adobe account
Tested with different files and selections
Checked my internet connection

None of these steps resolved the issue.

Additional info:
The problem appears to be consistent and not file-specific. Generative Fill is currently unusable.

Could this be a server-side issue related to Adobe Firefly?

System info (optional – you can edit):

Photoshop version: (write your version)
OS: Windows 10 / 11

Thank you.

CShubert

Community Manager

Hi @AZAT Replay

1. Try resetting Prefs for the Beta:
/Users/yourname/Library/Preferences/ Photoshop Beta Settings (Mac Ventura)
/Users/yourname/Library/Preferences/Adobe\ Photoshop\ \(Beta\)\ Settings (Mac) 

C:\Users\user name\AppData\Roaming\Adobe\Adobe Photoshop (Beta)\Adobe Photoshop (Beta) Settings

Launch BETA Photoshop While Pressing The Keyboard Shortcut
With Photoshop closed, press and hold Shift+Ctrl+Alt (Win) / Shift+Command+Option (Mac) on your keyboard and then Launch Photoshop the way you normally would.
https://helpx.adobe.com/photoshop/using/preferences.html#Manually 

2. It may help if we could see your Photoshop beta System Info. Launch Photoshop beta, and select Help >System Info...and copy/paste the text in a reply.

Thanks,

Cory - Photoshop Product Manager

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