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Participant
September 23, 2026

No AI functions in Photoshop Beta work? It's says I don't have any internet connection but that is not the case. I have 3 more colluegues that have the same problem. It's now over two weeks without having access to any generativ fill.

  • September 23, 2026
  • 1 reply
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    1 reply

    CShubert
    Community Manager
    Community Manager
    September 23, 2026

    Hi ​@Oscar27018511nj82, to confirm, you are saying that Gen AI functions have not worked for you and some colleagues in Ps Beta for two weeks? Are you seeing the same issue with Ps release version of just Ps Beta?  The current Ps Beta is: Adobe Photoshop Version: 27.12.0 20260920.m.3683 7bd5f80  arm64 (beta, PublicBeta)

    1. Try resetting Prefs for the Beta:
    /Users/yourname/Library/Preferences/ Photoshop Beta Settings (Mac Ventura)
    /Users/yourname/Library/Preferences/Adobe\ Photoshop\ \(Beta\)\ Settings (Mac)


    C:\Users\user name\AppData\Roaming\Adobe\Adobe Photoshop (Beta)\Adobe Photoshop (Beta) Settings


    Launch BETA Photoshop While Pressing The Keyboard Shortcut
    With Photoshop closed, press and hold Shift+Ctrl+Alt (Win) / Shift+Command+Option (Mac) on your keyboard and then Launch Photoshop the way you normally would.
    https://helpx.adobe.com/photoshop/using/preferences.html#Manually 

    2. It may help if we could see your Photoshop beta System Info. Launch Photoshop beta, and select Help >System Info...and copy/paste the text in a reply.  

    Thanks,

    Cory - Photoshop Product Manager