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Frans van der Vleuten
Known Participant
Oct 15, 2023 1:37 PM UTC
Released

P: Can't use the Eyedropper tool due to a program error

Hello,

 

When I try to use the Eydropper tool when coloring in a path in Photoshop, I get the error 'Could not use the Eyedropper tool due to a program error'. (translated from Dutch). I added a video of what happens as an attachment to this post.

 

It only shows this error when I thy te recolor a path (rectangle or such). The normal Eydropper tool works just fine.

 

Anyone having the same problem?

 

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24 replies

Participant
Jan 30, 2024 5:38 AM UTC

Version 25.4.0 issue in when i yse colour picker getting message "could not use the eyedropper tool because of a program error"

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truongh11289640
Participating Frequently
Jan 30, 2024 5:19 AM UTC

Same problem with the official Adobe 25.4 version, I don't understand why adobe didn't fix this before the official release? I using macbook pro 14ich chip m3 pro

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Participant
Jan 30, 2024 4:44 AM UTC

Color picker is not responding when tryng to pick up new colors in Photoshop Beta v25.5. Thanks

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Participant
Jan 29, 2024 8:07 AM UTC

Exact same problem here

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Participant
Oct 15, 2023 1:37 PM UTC

Bonjour, 

Je suis sur photoshop 2024, pour la colorisation de photos en noir et blanc avec Neural filter, tout va bien, les couleurs apparaissent, je peux faire des modifictions apres le Ok et je reviens sur photoshop, je mets un masque de fusion, jusque la tout va bien aussi je peux modifier, effacer etc... Ensuite je mets un nouveau calque de remplissage, je fais tout ce qui doit etre fait jusqu'a l'apparition du selecteur de couleur, la pipette apparait, je la positionne sur une couleur que je voudrais chosir, mais rien ne se passe.

Je fais la mème chose sur mon PC portable qui est sur photoshop 2023 et la ça fonctionne.

J'ai réessayé es dizaines de fois sans succès. 

J'ai besoin de votre aide merci.

 

 

[Subject edited — was Différence entre Photoshop 2023 et 2024]

 

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jane-e
Community Expert
Community Expert
Jan 22, 2024 10:11 PM UTC

@jlsmls74 

 

This was fixed in November 2023 in Adobe Photoshop Version: 25.2.0 20231101.m.2385 38bb2d3 arm64. Is it working for you now?

 

Apologies for the long delay in seeing your post.

 

Jane

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Participant
Jan 23, 2024 3:00 PM UTC

No, there are no changes, however, I have just updated
​

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