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Frans van der Vleuten
Known Participant
October 15, 2023

P: Can't use the Eyedropper tool due to a program error

  • October 15, 2023
  • 15 replies
  • 3051 views

Hello,

 

When I try to use the Eydropper tool when coloring in a path in Photoshop, I get the error 'Could not use the Eyedropper tool due to a program error'. (translated from Dutch). I added a video of what happens as an attachment to this post.

 

It only shows this error when I thy te recolor a path (rectangle or such). The normal Eydropper tool works just fine.

 

Anyone having the same problem?

 

This topic has been closed for replies.

15 replies

Participant
January 30, 2024

Version 25.4.0 issue in when i yse colour picker getting message "could not use the eyedropper tool because of a program error"

truongh11289640
Participating Frequently
January 30, 2024

Same problem with the official Adobe 25.4 version, I don't understand why adobe didn't fix this before the official release? I using macbook pro 14ich chip m3 pro

Participant
January 30, 2024

Color picker is not responding when tryng to pick up new colors in Photoshop Beta v25.5. Thanks

Participant
January 29, 2024

Exact same problem here

Participant
October 15, 2023

Bonjour, 

Je suis sur photoshop 2024, pour la colorisation de photos en noir et blanc avec Neural filter, tout va bien, les couleurs apparaissent, je peux faire des modifictions apres le Ok et je reviens sur photoshop, je mets un masque de fusion, jusque la tout va bien aussi je peux modifier, effacer etc... Ensuite je mets un nouveau calque de remplissage, je fais tout ce qui doit etre fait jusqu'a l'apparition du selecteur de couleur, la pipette apparait, je la positionne sur une couleur que je voudrais chosir, mais rien ne se passe.

Je fais la mème chose sur mon PC portable qui est sur photoshop 2023 et la ça fonctionne.

J'ai réessayé es dizaines de fois sans succès. 

J'ai besoin de votre aide merci.

 

 

[Subject edited — was Différence entre Photoshop 2023 et 2024]

 

jane-e
Community Expert
Community Expert
January 22, 2024

@jlsmls74 

 

This was fixed in November 2023 in Adobe Photoshop Version: 25.2.0 20231101.m.2385 38bb2d3 arm64. Is it working for you now?

 

Apologies for the long delay in seeing your post.

 

Jane

Participant
January 23, 2024

No, there are no changes, however, I have just updated