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ThioJoe
Community Expert
ThioJoeCommunity Expert
Community Expert
April 29, 2023

P: Consistent crash when applying gradient to smart filter mask

  • April 29, 2023
  • 8 replies
  • 898 views

First I'd like to say I love the live gradient feature.

 

But it seems to be crashing the Photoshop beta after the following steps:

  1. I click to select the smart filter mask after applying a filter to a smart layer. Doesn't seem to matter which filter.
  2. Then try to use the gradient tool to apply a gradient to said mask, where it crashes immediately on clicking. It does not crash when using the gradient tool on a regular layer mask, seemingly only on a smart filter mask.

 

I'll attach a screenshot to show what it looks like when it crashes. As soon as I left click the gradient tool to apply it, it freezes. But it looks like behind the scenes it started to apply the gradient, because there is a clear hard division between the blurred part and not, since I didn't have the chance to drag the gradient. In this case it was a gaussian blur filter, and a black and white gradient.

 

I did submit a crash report when it happened, but since it happens consistently every single time, I figured I'd make a post.

 

I am using the latest version: Adobe Photoshop Version: 24.5.0 20230426.m.2152 bba44a7 x64

    8 replies

    CShubert
    Community Manager
    CShubertCommunity Manager
    Community Manager
    June 16, 2025

    @defaultejqkcn5ln8ah if you are still seeing an issue please start a new thread and share examples of what is happening along with your sysinfo and we will have the team see why it is not working for you.

     

    Thanks,

    Cory - Photoshop Product Manager

    D
    defaultejqkcn5ln8ah
    Participant
    June 13, 2025

    Almost a year later and no Mr. Photoshop Product Manager, the issue has not been fixed.

    CShubert
    Community Manager
    CShubertCommunity Manager
    Community Manager
    May 24, 2024

    This issue has been fixed.

     

    Thanks,

    Cory - Photoshop Product Manager

    W
    wagiswagis
    Participant
    March 20, 2024

    I'm having the same issue. This post is a year old and still no fix from Adobe?

      CShubert
      Community Manager
      CShubertCommunity Manager
      Community Manager
      May 1, 2023

      We were able to reproduce here, so thank you and we have passed this on to the team.

       

        CShubert
        Community Manager
        CShubertCommunity Manager
        Community Manager
        May 1, 2023

        Excellent @ThioJoe thank you for the video showing what you are seeing, very helpful.

        And we see your CR now, so thank you for that. Will see what we can do here to replicate and then get back to you.

         

        ThioJoe
        Community Expert
        ThioJoeCommunity ExpertAuthor
        Community Expert
        May 1, 2023

        @CShubert 

        Ah, my crash reports were probably under a different email than that of my forum account's. I've gone and submitted another one with the same email I have on here. Though it's possible a firewall policy had just blocked them.

         

        From the crash report text I just sent, it shows as having Session ID:  7bc7ea97-360b-438c-a950-61ec69a9b6be . I assume the other the reports from more of the same crashes are under the same 'User GUID' as the one in that report (I'm not sure if the GUID is sensitive info so I'm hesitant to post it here). But let me know if it still isn't showing up, I could try again after disabling the firewall or just email the contents of the report I copied or something.

         

        Here's a quick video I recorded showing what happens: https://www.youtube.com/watch?v=bbwJLy-d6mY

         

        Here's the text file with the system info: https://drive.google.com/file/d/17cEKsRNkNG-NwQU_9NrAyRZuNHhYZqhP/view?usp=sharing

         

        Happy to provide anything else that might be useful.

        CShubert
        Community Manager
        CShubertCommunity Manager
        Community Manager
        May 1, 2023

        Hi @ThioJoe sorry to hear this. 

         

        I'm not seeing any submitted crash reports from you in our system. If you haven't done so already, please submit all Crash Reports along with your email address: https://helpx.adobe.com/photoshop/kb/submit-crash-reports.html That will help us diagnose the crash. 

         

        Could you share a video or your step by step workflow so we can try to reproduce here?

         

        It may help if we could see your Photoshop System Info. Launch Photoshop, and select Help >System Info...and copy/paste the text in a reply.  

         

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