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9 replies

Known Participant
December 21, 2024

Well since that's figured out, perhaps you can explain why a different adobe staff member took it upon himself to move every comment I made on multiple posts reporting a similar (serious) issue when upgrading to pro, and then subsequently locked every single one of those posts while claiming to "want to help".

CShubert
Community Manager
Community Manager
December 18, 2024

Hi all,

 

The team has found the issue and are working on the fix. It ends up that a change on Instagrams API has rendered this feature unusable.

 

We don't have a timeline but will update the thread as soon as a fix is pushed live.

 

Thanks,

Cory - Photoshop Product Manager

N3evinAuthor
Participating Frequently
December 17, 2024

Amazing! thank you so much.

CShubert
Community Manager
Community Manager
December 16, 2024

Hi @N3evin the team was able to reproduce and see the same thing and have begun to work on it.

 

Thanks,

Cory - Photoshop Product Manager

Known Participant
December 13, 2024

Spent hours trying to deal with this issue with Adobe support and they're all completely uneducated on this, assume I'm talking about trying to link a social account to log in with (for which Instagram isn't even an option), then inform me that Instagram isn't an option for this (no **** Sherlock, so how do you think I got far enough to try to link something that isn't an option and get an error?), and then transfer me to someone else who will again ignore everything I say and assume I'm talking about something different. Absolutely infuriating.

N3evinAuthor
Participating Frequently
December 14, 2024

Excatly, I even posted it under "Photoshop (Beta) > Bug" discussion thread. But it was transfer to normal discussion thread... When their whole entier "content credentials" site point to the beta discussion in community. At this stage, they make it not a bug report. What's the point?

kglad
Community Expert
Community Expert
December 14, 2024

to report a bug, give reproducible steps.

 

for applicable apps, use https://helpx.adobe.com/ie/x-productkb/global/how-to-user-voice.html

 

 

for others, use https://www.adobe.com/products/wishform.html

Participant
December 13, 2024

Same problem, all work bad [cursing removed] service.
same for update the credit card all is horrible.

kglad
Community Expert
Community Expert
December 13, 2024
Participant
December 12, 2024

I have the same issue. 

Davor5FE6
Participant
December 10, 2024

I have the exact same problem on Safari.

kglad
Community Expert
Community Expert
December 9, 2024

try a different browser 

N3evinAuthor
Participating Frequently
December 9, 2024

Already did. Still same issue. Looking at the browser console. It seems to give 500 internal server error.

kglad
Community Expert
Community Expert
December 9, 2024

there's an adobe link that yields a 500 server error?