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Participant
Apr 14, 2023 5:19 PM UTC
Released

P: Generative Fill Button greyed out (age)

After selection is active, I cannot use the generative fill button. It's visible, but greyed out...

I already switched from german language to english without success.. Please advice. Thanks !

 

Patrick

769 replies

Participant
Jun 10, 2023 5:36 PM UTC

In the Adobe Photoshop 2023 beta (Firefly AI) I have the +18 restriction for the "Generative Fill" feature but I do meet that age. How can I set my age? Or how do I fix this?

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jane-e
Community Expert
Community Expert
Jun 10, 2023 5:55 PM UTC

 

quote

...but I do meet that age. 

By @Juan Cruz5F9C

 

Hi Juan.

 

When you turn 18 you will be able to use Firefly. There is no way around this.

 

Jane

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jane-e
Community Expert
Community Expert
Jun 9, 2023 8:10 PM UTC

@MikeinPSL 

 

Thank you for sharing that — none of us have thought to mention making a selection first to anyone! It will be helpful to others.

 

Jane

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Participant
Jun 9, 2023 7:53 PM UTC

Had the same issue and tried all of these fixes but it was something so simple I was embarrassed.  All you have to do is created a selection in your photo THEN you can select generative fill, it's grayed out because there's no selection.  At least that was my problem.  

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Participant
Jun 9, 2023 11:56 AM UTC

Hi, Ive did all the suggested solutions but my Generative Fill button on Adobe Photoshop is greyed out
Ive consulted with an Adobe Help Specialist and none has worked for me. 

1. Ive already added my Date of birth on Behance
2. I have reinstalled photoshop Beta
3. My firewall is deactivated 
4. I have no Anti virus or VPN running 

Is there anything else that i can try? 

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Kevin Stohlmeyer
Community Expert
Community Expert
Jun 7, 2023 12:34 PM UTC

@Bramsduvet Im assuming you are in a managed account - Enterprise, Team or Education. Your IT/Account admin has to change the setting in the Admin console to allow releases within a 30 day window. Otherwise you have to wait a month to see them.

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Participant
Jun 7, 2023 11:41 AM UTC

the 24.6 beta is not awailible for me no matter what I do. Only 24.5.

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Participant
Jun 7, 2023 10:16 AM UTC

impossible to use, generative fill grayed out despite updated verison and behance.
I have an official license and I can't access this product. Please facilitate access

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CShubert
Community Manager
Community Manager
Jun 6, 2023 7:23 PM UTC

Everyone, if you are having issues with Generative Fill, please download the latest beta: 

Adobe Photoshop Version: 24.6.0 20230603.m.2196 77b00e0 x64

and restart Ps beta and see if this solves this.

 

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Participant
Jun 6, 2023 5:21 AM UTC

Hello i have recently purchased photoshop and i wanted to use the regenerative fill, my birth date on my google account is on 10/05/2002 but still i cant use it, anyone knows how to fix this please help me

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Community Expert
Jun 6, 2023 8:29 AM UTC

If you sign in using social sign-in (Apple, Google or Facebook), ensure that your Date of Birth in that account is set to public instead of private.

 

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My System: Intel i7-8700K - 64GB RAM - NVidia Geforce RTX 3060 - Windows 11 Pro 26H2 -- LR-Classic 15 - Photoshop 27 - Nik Collection 9 - PureRAW 6 - Topaz Photo AI
Kevin Stohlmeyer
Community Expert
Community Expert
Jun 5, 2023 6:49 PM UTC

Be aware that if you have previously entered a DOB and you are underage, the date cannot be changed. If you have not previously added age verification, and cannot enter your age verification via Behance, Adobe Customer Care can assist you. Go to https://helpx.adobe.com/contact.html and log into the site. Click the chat pod on the bottom right and type AGENT to get a real person who can help. Be patient 1:1 customer care puts you in a queue. Or you can reach out on Twitter at AdobeCare

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tonyharmer
Community Expert
Community Expert
Jun 5, 2023 6:37 PM UTC

Another reason that Generative Fill may be greyed out is that an invalid layer type (such as an adjustment layer) is targeted (active).

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