P: Generative fill could not be used due to connection

I am in Istanbul and not using VPN every day. In 99% of my working time it is disconnected. But can a permanent choice in general setup explain my situation? Because I have used this (GF) before and now and then (in 5-6% of cases) it can work. If you have time please explain me what I can do in Mac because I don't have any Windows Defender. I have searched for anything similar I can arrange in system settings but everything seems o.k. (Actually I don't have any other single problem with the internet connection, firewall etc..)

Regards

Hi @ümit kivanç Computer and OS have no bearing on this. It's your router firewall or VPN. What I was asking what what geographic location are you in?

Hello,

I am using a MacPro with Sonoma (14.3.1).

Thanks, regards

@ümit kivanç did you check your firewall/Windows Defender settings to confirm Adobe and Photoshop are listed and allowed? What region are you located?

Hello,

I am sorry ahead if I am misunderstanding something. There is no solution at all. I have tried everything what other people have mentioned here. Relaunch, trying many times with ca. 5 min pause, changing DNS etc... And I use VPN only in exceptional situations, normally not. So, I cannot use Generative Fill because it simply does not work in 90% of the cases. My internet connection does not have any problem which prevents this or that activity. It is a relativ reliable connection with 80-90 Mbps and I am working every day ca. 10 hours and try now and then if I can do something with GF without success. And if you allow me, I want to ask what I have to do except asking and searching for help in a Adobe Forum if my experience and knowledge are not enough to solve this?

Regards

@ümit kivanç not sure what solution you are looking for besides the accepted answer to this post?

Hi, everyone,

I had one - count 'em, one!- success yesterday with the Generative Fill, it did the job. But it was the first for a long time, and the last for yesterday and today. In the end the score was 1-7 again, I lost. So many users are waiting for a solution and not a single announcement etc. Not fair.

Regards

Hi everyone,

I am using a MacPro with Sonoma and had only 2-3 times successe about using Generative Fill since weeks. My internet connection is healthy and relatively fine (min. 80 Mbps). At the beginning, whan GF was on beta etc. I didn't have this problem. After it was included in the regular PS update I have used it a few times too. I have tried everything (relaunch PS or changing DNS etc.) proposed here. Nothing works and I have the impression that there is nothing we users can do but Adobe has to solve something. What to do?

Regards

ümit kivanç

this helped me.. i was alowing from defender buto i didnt make the "Click on Outbound rules. Look for "Adobe Unlicensed Pop-up". Click on it and then click Disable Rule. "

After that, everithing worked fine

On Windows, for most users in this thread, the issue is caused by Network Connectivity Status Indicator (NCSI), a Windows component. Photoshop relies on it to detect if there is an internet connection. Unfortunately, there are bugs in NCSI that cause it to falsely report a lack of internet when in fact the internet is available. (macOS has a similar service, which I presume has similar shortcomings.)

Some common "causes" for these bugs to manifest include:

- Usage of a VPN service

- Third party firewall software

- ISP with misconfigured DNS servers

It would be ideal if Photoshop has a fallback check in its code when Windows/macOS API reports lack of internet. Otherwise users will be encountering this issue in perpetuity until Windows/macOS fix their code.

For known workarounds, try the following:

- Disabling VPN/firewall software
- Uninstalling VPN/firewall software

- Switching the DNS server to 1.1.1.1 or 8.8.8.8