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designdaog63420039
Participant
May 27, 2023

P: Generative fill could not be used due to connection

  • May 27, 2023
  • 136 replies
  • 119120 views

I can't use Generative fill and received notification: generative fill could not be due used to a connection issue. Anyone has problem and how can fix it?

 

 

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136 replies

kiunnal
Participant
January 4, 2024

I keep Getting the same thing and I had Restarted my computer plus reinstalled photoshop. And I even tried they windows thing to disable it. Thought it would work and it will then the same prompt will come up agin after it let me use it a couple of times. My internet is strong when I check It. I don't know what's going on and if it's not my problem will they send out an update to fix it or is my computer blocking something I don't know. Major help! 

Participant
December 13, 2023

I wanna reply to say that disabling the Rule for "Adobe Unlicensed Pop-up" in the Windows Defender Firewall did it for me.

Participant
October 27, 2023

Same here, everytime I try generative fill shows the issue connection error

sscc21
Participant
October 26, 2023

Hello! Can someone help me? When using Generative Fill, it will prompt with this: "Couldn't generate your prompt due to connection issues. Please check your internet connection and try again". My connection is connected and has a speed of 275mbps. I've uninstalled and reinstalled it a couple of times now and still the same problem. I've searched a lot of articles and videos regarding this but still it didn't do anything. 

 

kglad
Community Expert
Community Expert
October 26, 2023

do you have a teams or enterprise or education subscription?

Inspiring
October 17, 2023
I think it’s a contention issue with the Adobe servers. I’ve had it several times and it’s not my connection or speed - tried it a second later and it’s fine.



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Kevin Stohlmeyer
Community Expert
Community Expert
October 17, 2023

@Милана321828983h3h I believe I've asked before without a response - where are you located?

Participant
October 16, 2023

the same problem, no one helps me, I have written more than 3 times and never get an answer, how can this be? Adobe, when will you solve this problem?

Participant
October 16, 2023

Hi, I have a problem with AI for more than a week, the internet is stable, can you help me please.
Adobe photoshop beta 25.1.0
Adobe photoshop 25.0.0

Participant
September 10, 2023

I have a macbook and nothing that has been written here helps. Internet is available, all updates are installed

Participant
September 10, 2023

Generative fill does not work

It says that there is a problem with the Internet connection, but there are no such problems. The firewall is disabled, there shouldn't be any problems. Can you tell me how to solve this issue?

Participant
September 10, 2023

Hello, I have the same problem since yesterday.
indicates connection problems but there is no such problem.
If anyone else has this problem or gets a solution, please share it.