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17 replies

Mohit Goyal
Community Manager
Mohit GoyalCommunity Manager
Community Manager
November 29, 2023

Hi all,

 

We are happy to announce the release of Photoshop version 25.2, which incorporates the resolution for this particular problem. To see the list of all fixed issues, click here

 

To update Photoshop to 25.2, click "Update" in the Creative Cloud desktop app next to Photoshop. More detailed instructions for updating

 

Let us know if the update resolves the problem for those affected, and share your feedback.

 

Thanks,

Mohit

    名
    名江42_2
    Participant
    November 13, 2023

    請問Photoshop（Beta）版的縮放視窗大小，檔案裡的圖也會跟著被壓縮變形，為什麼？
    我重新灌了好幾次都依樣 之前不會

    從這禮拜開始會有這個狀況發生

    而且也變得很頓 跑得很慢
    縮放主程式喔！縮放主程式 裡面的圖也會跟著變

      V
      vadimk13017492
      Participant
      November 12, 2023

      I can testify that after the latest update of Beta the issue seems resolved.
      I have enabled the GPU acceleration flag back ON - and the images open in a normal aspect.

        F
        FrodeMKL
        Participant
        November 10, 2023

        Just installed the 25.3 update, and it seems to have fixed the error... I have "Use Graphics Processor" turned on, and "Native Canvas" as someone suggested is also on. I'm able to display files normally and scale all directions without issues. Thanks! 🙂 

         

          F
          FrodeMKL
          Participant
          November 10, 2023

          Hi Trevor, and yes, Frode is the name (an old Norse name) 🙂

           

          My laptop is using the Nvidia Quadro T2000 GPU, and it is a 2. 2-generation Lenovo Thinkpad P1. My company is using either ThinkPads or Mac, and since I can't stand the Apple eco-system (no, I'm not trying to start a new discussion here 😉 ) I am stuck with the ThinkPad. 

           

          I have to apologize btw, as I said in my initial post, I was using the latest Nvidia drivers. I've found that I was not, and that I was in fact using the previous 537.42 version of the driver. So, in order to confirm things properly I re-enabled the "Use Graphics Processor", and checked that the glitch re-occurred, and it did. 

          I closed PS, and downloaded and installed the latest (to my knowledge) Nvidia driver, 546.01. Then I launched PS, opened an image, and - yes - the glitch occurred yet again. So I unchecked the "Use Graphics Processor", and the glitch disappeared. So, at least now we know the driver version had nothing to do with the error.. 

           

          Eager to try out the Creative Ready Driver, I also downloaded the GeForce Experience as it is supposed to also support the Quadro drivers. But - to my disappointment, there are no such option in my version, to set it to Creative Ready. 

           

          I do notice though, that it says over the checkmark, that I have the latest "GeForce Game Ready Driver". So, when searching for the Creative Ready Driver, I find that it is a 419 version of the driver, and I am a little hesitant to install such an old driver.. I tried anyway, but the installer aborted itself, saying that it does not support my OS. Which is weird since I am running Windows 10. Maybe because it is an enterprise version? 

           

          So, anyways, for now the solution seems to be turning off the "Use Graphics Processor" option. 

           

          Thanks again for all tips! It is most appreciated 🙂

           

          Have a wonderful day! 

           

           

          Best regards

          Frode

            Trevor.Dennis
            Community Expert
            Trevor.DennisCommunity Expert
            Community Expert
            November 9, 2023

            Hi Frode (is that your name ?)  What GPU does your system have?  If it is Nvidia, then are you using the game ready or studio driver?  Photoshop doesn't always play nice with the game ready drivers, so try switching to the studio driver.   It seems that this is an easy fix

             

            Is your system a laptop?  They often have onboard Intel GPU which is good for battery life, and a more discrete GPU which work much better for games and content creation apps like Photoshop.  When you went to Preferences Performance, what GPU did it show being used?  It might as simple as setting Power Settings to best performance rather than best battery life, or something along those lines.

             

              F
              FrodeMKL
              Participant
              November 9, 2023

              I can confirm that unchecking "Use Graphics Processor" as @Trevor.Dennis suggested, fixed the issue... at least for me 🙂 

              But - to my knowledge, I am using the latest graphics drivers, so I hope the issue will be fixed in the coming versions. 

                V
                vadimk13017492
                Participant
                November 9, 2023

                After the latest update of the PS beta to 25.2 m2388 - all of the images i am opening show up squeezed by horizontal proportion. Before the update images showed up correctly.
                The issue is in the hardware GPU acceleration. It was ON all the time and had no issues up until the update.
                However after the update I need to turn it OFF in order to handle the "squeezing" issue.
                The system is Win11 22H2, running on Thinkpad 14s Gen2 AMD with Builtin Radeon gpu/apu.
                All the drivers are up to date, according to both: Windows update and Lenovo Commercial Vantage scans.
                Again: running on the same system with GPU acceleration ON in performance settings - previous version of PS beta was running just fine.

                  F
                  FrodeMKL
                  Participant
                  November 9, 2023

                  Same problem, also on ThinkPad running PS beta 25.2.0.

                  But I have GPU acceleration OFF already, and images are still opened squeezed... This has been a problem with the two latest Beta versions... In the previous one, it could be fixed by simply minimizing and then restoring the window with the image, but that doesn't work anymore with the latest beta 

                  --------------------------

                  Pass: OpenGL available

                  Pass: OpenCL available

                  Pass: DirectX available

                  Pass: Direct X feature level 12.1 available, feature level 12.0 required

                  Pass: Above required VRAM (3949 MB of 1500 MB required)

                  GPU Detected: NVIDIA Quadro T2000 (NVIDIA)

                  --------------

                  [System Summary]

                  Item Value
                  OS Name Microsoft Windows 10 Enterprise
                  Version 10.0.19045 Build 19045
                  Other OS Description Not Available
                  OS Manufacturer Microsoft Corporation
                  System Manufacturer LENOVO
                  System Model 20QUS23000
                  System Type x64-based PC
                  System SKU LENOVO_MT_20QU_BU_Think_FM_ThinkPad P1 Gen 2
                  Processor Intel(R) Core(TM) i9-9880H CPU @ 2.30GHz, 2304 Mhz, 8 Core(s), 16 Logical Processor(s)
                  BIOS Version/Date LENOVO N2OET50W (1.37 ), 1/7/2021
                  SMBIOS Version 3.1
                  Embedded Controller Version 1.22
                  BIOS Mode UEFI
                  BaseBoard Manufacturer LENOVO
                  BaseBoard Product 20QUS23000
                  BaseBoard Version SDK0T08861 WIN
                  Platform Role Mobile
                  Secure Boot State On
                  PCR7 Configuration Elevation Required to View
                  Windows Directory C:\Windows
                  System Directory C:\Windows\system32
                  Boot Device \Device\HarddiskVolume1
                  Locale United States
                  Hardware Abstraction Layer Version = "10.0.19041.3570"
                  User Name SCHIBSTED\frodel
                  Time Zone W. Europe Standard Time
                  Installed Physical Memory (RAM) 64.0 GB
                  Total Physical Memory 63.7 GB
                  Available Physical Memory 43.2 GB
                  Total Virtual Memory 73.2 GB
                  Available Virtual Memory 45.6 GB
                  Page File Space 9.50 GB
                  Page File C:\pagefile.sys
                  Kernel DMA Protection On
                  Virtualization-based security Running
                  Virtualization-based security Required Security Properties
                  Virtualization-based security Available Security Properties Base Virtualization Support, Secure Boot, DMA Protection, UEFI Code Readonly, SMM Security Mitigations 1.0, Mode Based Execution Control
                  Virtualization-based security Services Configured
                  Virtualization-based security Services Running
                  Device Encryption Support Elevation Required to View
                  A hypervisor has been detected. Features required for Hyper-V will not be displayed.

                  ------------------------------------------

                  -------------------------------------------

                   

                  This is most annoying, so please pleaseplease fix it 🙂

                   

                   

                  Regards

                  Frode

                    CShubert
                    Community Manager
                    CShubertCommunity Manager
                    Community Manager
                    November 8, 2023

                    Hi all, the team is looking into this issue.

                     

                      D
                      donphillipsjr00
                      Participant
                      November 8, 2023

                      I just opened up the new beta and when I resize my artwork window, it shows the display of the art resizing with it although it's not actually changing. 

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