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Participant
Aug 1, 2023 11:48 AM UTC
Released

P: Photoshop beta 25 critical error

1. Photoshop (beta) 25.0

2. Windows 11 x64

3. After update to 25.0 version a message appears about a critical error when starting the application and it closes

453 replies

Tom5DD4
Participant
Nov 14, 2023 6:50 PM UTC

On a dual monitor setup with various palettes open on that monitor, clicking or moving those palettes hides Photoshop. I'm on a Mac Studio running Sonoma 14.1 

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Kevin Stohlmeyer
Community Expert
Community Expert
Nov 14, 2023 8:37 PM UTC

Hi @Tom5DD4 update Sonoma to 14.1.1 there was an update late last week I believe.

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Participant
Oct 16, 2023 7:49 PM UTC

25.2 vesrion came out a few days ago -- installed after getting this error.

The update seems to have fixed it -- did not need to reset settings as previously

 

Too early to tell since this issue takes a few days go kick in after doing a full Photoshop %appdata% rename.

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Participant
Oct 6, 2023 11:18 AM UTC
Thank you, It work now.
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Participating Frequently
Oct 6, 2023 10:05 AM UTC

Hi

I removed 25.0 and installed the version before and after a week or two I installed 25.0 again and it worked.

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Participant
Oct 6, 2023 8:11 AM UTC

I'm having the same issue. I can't get v 25.0 to work. The remove tool isn't working properly either...not sure what to do.

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Participating Frequently
Sep 22, 2023 5:29 AM UTC

I am the IT admin at this company. I'll start a new thread.

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Participating Frequently
Sep 22, 2023 5:28 AM UTC

OK

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CShubert
Community Manager
Community Manager
Sep 21, 2023 8:36 PM UTC

@OII we see you have two teams accounts, make sure you have the ability to update and that your IT Admin is not blocking it.
https://helpx.adobe.com/in/enterprise/using/enable-disable-services.html

 

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Community Expert
Sep 19, 2023 6:31 AM UTC

@OII  Please be more specific. Which version of Photoshop do you use? Beta or the release version?

If it's the release version please post you problem in the appropriate Photoshop forum. You are here in the Beta forum.

 

Please post also more and detailed informations about your system, either here or in the new post.

Is your system up-to-date? Do you have installed all recent updates and patches for the operating system and the device drivers, especially the graphic driver. Please make also sure that you have installed the Studio version and not the Game Ready version of your NVidia driver. Maybe you can post your Photoshop system info. In Photoshop goto Help > System Info and hit the copy button. Then paste the entire informations into your next posting.

 

 

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My System: Intel i7-8700K - 64GB RAM - NVidia Geforce RTX 3060 - Windows 11 Pro 26H2 -- LR-Classic 15 - Photoshop 27 - Nik Collection 9 - PureRAW 6 - Topaz Photo AI
Participating Frequently
Sep 19, 2023 5:23 AM UTC

No. 25.0 was the version I installed on friday 15 september. It didn't work.

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